客房服务员

1. Responsible for the cleanliness of assigned guest rooms and service areas；
负责所分配的客房和服务区域的整洁；
2. Respect guest privacy when room is on “Do not disturb” status；
当客房处于”请勿打扰”状态时,尊重客人的隐私；
3. Offer all possible assistance to guests and respond to guests request；
尽可能地为客人提供帮助,响应客人的要求；
4. Cleans and supplies guest rooms according to standards and procedures；
按照程序和标准打扫和补给客房；
5. Ensure master keys are kept secure at all times；
随时保证万能钥匙的安全；
6. Keep trolley neat and adequately supplied；
保持手推车的整洁和充分的补给；
7. Maintain all equipment in good working condition；
维持所有的装备处于良好的工作状态；
8. Keep linen room neat and in good order；
保持布草间的整洁和井井有条；
9. Report any loss or damage of linen, furniture, fixture or equipment to the Housekeeper Floor Foreman；
向楼层领班汇报任何布草,家具,固定物或装置的丢失或损害；
10. Report maintenance deficiencies to the Housekeeper Floor Foreman；
向客房主管报告养护的不足；
11. Report for duty punctually wearing the correct uniform and name badge at all times；
始终穿着正确的制服和名牌准时报到；
12. Provide a courteous and professional service at all times；
随时提供礼貌和专业的服务；
13. Maintain good working relationships with own associates and all other departments；
与本部门和其它部门的同事保持良好的工作关系；
14. Does turndown service when required；
需要时提供开夜床服务；
15. Deliver high quality service to guests，Seek opportunities to continually improve guest service；
为客户提供高质量的服务，寻找机会不断地改善服务质量；
16. Ensure guest needs and reasonable requests are met；
确保满足客人的需要和合理的要求；
17. Take appropriate action to resolve guest complaints；
采取恰当的方式解决客人的投诉；
18. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests；
保持高水平的产品和服务的知识,以便为客人解释服务和便利设施并将这些服务和便利设施销售出去；
19. Adhere to the hotel’s security and emergency policies and procedures；
坚持酒店安全制度、紧急情况处理规定和程序；
20. Adhere to hotel cleaning and maintenance programs；
坚持酒店的清洁和养护；
21. Ensure a high level of cleaning is maintained in work area。
保持维护所在工作区域的高度整洁。