高级礼宾司

PRINCIPAL
RESPONSIBILITIES 主要职责
To ensure that the operational procedures and
standards are in accordance with the hotels' and company standard operation
procedures and policies.
确保所有的操作程序与酒店制定的标准一致。
To ensure luggage is promptly delivered to
guest room.
确保客人的行李迅速快捷的送到房间。
To ensure the prompt handling and delivery of
messages, faxes and mail within 10 min in the hotel.
确保客人的传真，邮件，留言信在10分钟内送到客人房间。.
To provide the necessary information and
assistance to hotel guests.
为酒店客人提供必需的信息。
To maintain the cleanliness and tidiness of the
driveway, lobby area and luggage store at all times.
确保工作区域及行李储藏室的卫生清洁。
To ensure the daily event board in the hotel
lobby is updated.
每日更新会议活动指示牌内容。
To assist chief concierge to supervise and
control the activities of the Bellboys and Doormen.
协助首席礼宾司管理与调控行李员及门童的动态。
Ensure that all arriving and departing guests
receive prompt attention.
确保所有到达与离开的客人受到关注。
Maintain records of services rendered by
Bellboys, e.g. check-in, check-out, delivery of messages, mail, parcels, etc.
建立有关行李，邮件，传真发送记录。
Ensure that function boards and other lobby
postings are in order.
确保会议指示牌以及大堂内其他指示牌在正确的位置。
Ensure that the Concierge counter and main door
are manned at all times.
确保礼宾部柜台和酒店大门有人值班。
Ensure that Concierge equipment is properly maintained.
确保礼宾部的设施设备正常运转。
Performs related
duties and special projects assigned.
能够完成所有相关及指派工作。
Familiarize self with the Cordis Brand standard Mission Vision and 1865
熟悉康得思酒店的品牌标准，使命，愿景和1865会员计划。