前台主管 Front Desk Supervisor

JOB OVERVIEW职位概述
•Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas.  Provide timely and professional check-in/check-out services in accordance with established scripting and standards.
•负责管理所有前厅单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务。
DUTIES AND RESPONSIBILITIES 工作职责 
•Conducts shift briefings to ensure hotel activities and operational requirements are known 
•进行有效的交接班简报工作，以明确酒店活动和运营要求
•Supervise front office operations during assigned shift including:
•在当班期间监督前厅部运营情况
•Supervise cashiering activities during shift including:
•在当班期间监督收银活动
•Works with Superior and Human Resources on manpower planning and management needs
•与上级领导和人力资源部一起进行人力规划和管理需求。
•Works with Superior and Director of Finance in the preparation and management of the Department’s budget. 
•与上级领导和财务总监一起编制和管理部门预算。
Required Skills 
技能要求
•Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
•拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
•Proficient in the use of Microsoft Office and Front Office System
•熟练使用微软办公软件和前台系统
•Problem solving and organizational abilities
•具有解决问题和组织能力