皇冠会务统筹经理 Crowne Meetings Events Manager

JOB OVERVIEW职位概述
The Crowne Meetings Events Manager will be responsible for delivering the guest experience from event planning, to handling customer requirements during meetings, to post-event follow-up with customers. Key to this role is developing expertise in understanding sector/account needs, maximising guest satisfaction, and driving incremental revenue to the hotel. Where applicable, this role will also involve management and the active coaching of assigned Crowne Meetings Events team members.
皇冠会务统筹经理将负责提供从会议期间的活动策划到处理客户要求，再到会后客户跟进的宾客体验。该职位的关键在于拓展对行业/客户需求的专业了解，从而提高宾客满意度，推动酒店的收益增长。在适当的情况下，该职位还负责管理和积极指导所分派的皇冠会务运营团队成员。
FINANCIAL RETURNS工作职责
•Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise guest satisfaction
•加强对酒店主要目标领域的深度了解和认识，必要时获取行业/客户的专业知识，从而使宾客体验达到极致。
•Prepare Weekly Events Forecast and seize upselling opportunities
•编制每周会务预测报告和其它支持文件。
•Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of conversion
•确保及时跟进并争取客户和相关部门的战略伙伴关系，推动最大限度的线索转化。
•Supervise the timely delivery of Master Invoice to customers and facilitate payment 
•监督及时为客户提供总帐单和协助付款。
•Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated
•与预订部、市场销售部和餐饮部密切合作，确保会务的账目清楚。
PEOPLE员工团队
•Team up with counterpart Crowne Meetings Fulfillment staff to deliver sector/customer specific services as required
•与皇冠会务销售团队同等职位的员工合作，按要求为行业/客户提供要求的服务。
•Communicate to his/her superior any issues encountered and other relevant information
•与上级领导交流他/她所遇到的问题及其它相关信息。
•Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required
•适当时，出席并参与组织培训课程、每日例会及要求的其它会议。
•Where applicable, supervise, manage and train Crowne Meetings Events Executives and Crowne Meetings Events Coordinators in carrying out their responsibilities
•适用时，监督、指导和培训皇冠会务统筹主任和皇冠会务统筹协调员执行其工作职责。
GUEST EXPERIENCE宾客体验
•In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity
•在会前计划程序中，向会务策划人咨询以确定最佳的会议室布置、会议/茶歇流程的建议、菜单策划、餐饮协调、餐台布置、装饰选择等，以提高会务的效果和效率。
•Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing
•每天与每位会务策划人会面，总结当日会务，审查消费情况、账单及协议结算之外的开支，并审核预计的最终账单。
•Plan and conduct pre-event meetings with clients and catering staff to identify ways to enhance the guest experience
•计划并与客户和餐饮服务员工召开会前准备会，确定有可能提升宾客体验的地方。
•Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly
•在必要的情况下，作为直接提供协助的联络人，使宾客的需求能够迅速得到满足，会务顺利运行。
•Supervise the organisation of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities
•确保组织会后致电客户，收集反馈调查表并跟进客户获取活动反馈，从而确定更多的业务机会。
RESPONSIBLE BUSINESS企业责任
•Develop awareness and reputation of the hotel and the brand in the local community
•在当地社区中打造酒店和品牌的认知度和知名度。
•Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment
•协调各项安全措施，确保会务在干扰和问题最少的情况下顺利运行。指导并建议客户的会议选择，以及有可能减少浪费，节约能源，对环境影响最小的其它可替换选择。