夜班经理

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Conduct inspections of front of
house and back of house during shift, including Front Office, Housekeeping,
Lobby, Food and Beverage Outlets, Public Areas, Car Parking
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在夜班期间视察一线各部门和二线各部门，包括前厅部、客房部、大厅、餐饮营业场所、公共区域和停车场
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Meet and Greet VIPs
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迎接贵宾
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Handle all Complaints
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处理各种投诉
·
Ensure working of all Front
Office Policies and Procedures
·
确保前厅部所有政策和工作程序都得到遵守
·
Ensure effective shift
hand-over
·
确保有效的交接班
·
Be knowledgeable of Front
Office systems and know back up procedures and system recovery procedures
·
熟悉前厅部电脑系统，并了解后备工作程序和系统恢复程序
·
Efficient check in and check
out process
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保证入住和离店手续办理工作的效率
·
Review and monitor early morning
wake up procedures
·
检查和监督早晨的唤醒服务工作
·
Post room charges
·
信件室的收费
·
Maintain correct guest
registration cards
·
保持来客登记卡的准确无误
·
Maintain special programs (eg
frequent flyer; priority club)
·
维护特殊活动项目（如“常旅客奖励计划”和“优悦会”）
·
Effective management of
incoming and outgoing calls
·
对打进和打出酒店的电话进行有效管理
·
Maintain current Hotel
information
·
及时更新酒店信息
·
Provide information on
memberships
·
提供关于入会的信息
·
Communicate problems, resolved
or unresolved to your Supervisor at shift change over and document in log book
·
在交接班时向主管汇报所有解决与未解决的问题，并将之记录在工作日志上
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Complete knowledge of all room
types, hotel matrix, and facilities
·
完全掌握所有关于房间类型、酒店布局和设施的信息
·
Review arrival lists and
anticipate needs
·
检查到达旅客名单并预测各种可能的需要
·
Operate communication equipment
·
操作通信设备
·
Access and use rooms computer
programs
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接触并使用客房电脑程序
·
Conduct Credit card checks
·
对信用卡进行检查
·
Ensure staff adhere to
Standards and Procedures for cash handling
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确保员工遵守现金处理标准和程序
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Maintain own cash float
·
保持自己的现金浮动
·
Correct banking
·
保证银行业务的正确无误
·
Update Guest History
Maintenance
·
维护更新客史档案
·
Prepare contingency reports
·
准备应急报告
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Staff Supervision of Night
staff: Contractors; Porters, Cleaners, Room Service and works with Human
Resources to ensure their performance is effectively managed
·
对夜岗人员进行监督，包括外包人员、搬运工、保洁人员、客房服务人员等，并与人力资源部门合作，以确保对上述人员的工作情况进行有效管理
·
Oversees the Night Audit
Function
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监督夜审工作
o
Develop, update and train
standards and procedures
o
就各项标准和程序进行开发、更新和培训
o
Produce Revenue Reports
o
制订收入报告
o
Perform file back up
maintenance
o
做好档案备份维护工作
o
Review all audits and
reconciliation of daily sales transactions of front office and all outlets, balancing
all cash registers and reporting discrepancies to Line Managers
o
检查所有夜审工作和前厅部及各营业场所的日常销售交易的核对，对所有收银机进行检查并向经理报告各种异常情况
o
Week end and Month end reports
completed in line with policy
o
依照政策规定完成周小结和月度小结
o
Advise Line Managers of
recurring errors
o
就反复出现的失误情况向经理提供建议