GRO宾客关系员

Duties and
Responsibilities工作职责
·
Ensures at all times maximum guest
satisfaction through personal recognition to all guests along with PCR members,
VIPs, and repeat guests, and prompt
cordial attention from arrival through departure.
·
确保最大限度上满足客人的需求，关注优悦俱乐部会员及重要贵宾从到达至离开酒店期间，为客人提供个性化服务，使客户满意。
·
Ensures Priority Club members consistently receive all benefits, repeat
guests and other VIP’s receive special recognition and service.
·
确保优悦俱乐部会员能获得最大利益，回头客及重要客人都能受到特别的关注。
·
Greets VIP guests personally
·
迎接贵宾客人。
·
Greets all guests at all times
in a friendly and helpful manner and attempts to learn and use guest’s name at
every opportunity.
·
随时以友好的态度与客人打招呼，为客人提供帮助，尽量称呼客人的姓名。
·
Liaises with other departments and necessary outside contracts to ensure
excellent service delivery.
·
与其他部门保持合作，与必要外界部门保持联系，确保为客人提供优质服务。
Required
Skills –
技能要求
·
Adhere to Front Office and
Guest Relations Policies and Procedures
·
了解前厅部政策及操作程序
·
Effective communication skills
in both Chinese & English
·
有效的中英文沟通能力
·
Familiar Opera System
·
熟悉酒店电脑系统操作
Qualifications –
学历
·
Tertiary education
·
高等教育
Experience –
经验
·
Experience in the hospitality
industry preferred
·
具有酒店行业经验者优先
·
Fluent English speaking
preferred
·
流利的英文表达能力优先
·
Excellent customer relations
·
良好的宾客关系
·
Excellent communication skill
·
良好的沟通技巧