Reservations & Service Center Supervisor 预定及服务中心主管

· To assistant the Reservation Manager monitors reservation daily operations and process.
协助预订部经理监管预订部日常工作的运作。
· Effectively organize the workflow in the Reservations office.
高效管理预订办公室的所有工作流程。
· Arrange Duty roster for Reservation Department.
安排预订部人才每日排班。
· To follow up on lost business and bring information about them to the knowledge of the department manager.
跟踪失败的生意从中得到信息并报告给部门经理。
· To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, spa and health club.
充分了解酒店产品知识，包括酒店房间类型、房价、餐饮、水疗和健身俱乐部。
· Be fully aware at all times of the Selling Strategy, rates and booking status of the Hotel.
在任何时候都有清晰地销售策略意识，房价和预订的情况。
· To develop and maintain a close and harmonious working relationship with all hotel departments.
与酒店的各个部门保持紧密的工作联系。
· Fully understand and adhere to all Hotel policies and procedures.
充分理解并遵守所有酒店政策和程序。
· Master Opera System
熟练操作系统（Opera）