Reservations & Service Center Agent 预定及服务中心文员

·
Sell the AccorHotels products and services using up-selling and
suggestive selling techniques.
运用销售技巧和房间销售升级技巧推广雅高酒店集团的产品和服务。
·
Promote the Hotel’s products and services.
推销酒店的产品和服务。
·
Maintain a high level of product and service knowledge about all
AccorHotels in your region.
充分了解所在地区的雅高酒店集团成员的产品和服务。
·
Develop and maintain a regular pattern of sales calls.
制定并保持定期销售拜访模式。
·
Prepare and execute action plans which increase reservation sales and
associated business.
准备和执行增加预订销售和相关业务的工作计划。
·
Record and process reservations made by phone/fax/email.
记录和处理通过电话、传真、电子邮件进行的预订。
·
Accept wait list reservations.
接受等候单上的客人预订。
·
Process amendments to reservations such as extensions, early departures,
etc.
修改延期和提前离店等特殊情况的预订记录。
·
Record and process reservations made by phone/fax/email.
记录并处理所有电话、传真和邮件的预订。
·
Sell the AccorHotels products and services using up-selling and
suggestive selling techniques.
运用销售技巧和房间销售升级技巧推广雅高酒店集团的产品和服务。
·
Updating reservations in the PMS received via the interface.
及时更新收到的预订信息。
·
Understand and be able to answer all questions about rates, room
categories and seasonality.
明白并有能力的回答所有关于价格、房间、房型和季节性问题。
·
Pro-actively try to cross-sell (F&B, Spa, etc.) and up-sell room
types.
积极主动尝试交叉销售（餐饮、娱乐等）和客房升级销售的房间类型。
·
Be able to clearly communicate information to guests or colleagues.
能清晰地表达同事或客人所要的信息。