Assistant Front Office Manager前厅副经理

1.
Ensure the smooth running of daily operations of Front Desk as well as
providing leadership and support to the team
确保前台的有序运作，为团队进行支持。
2.
Monitor the services provided by colleagues and ensure that high standards that
exceed guest expectations are maintained at all times
监督服务质量，确保员工始终能够向客人提供高标准服务。
3.Maintains
intimate knowledge of departmental standards and procedures
熟知部门的规章制度及程序。
4.Keeps
abreast of all modifications to accounting policies and procedures
遵循财务规章制度。
5. Conduct
regular departmental training to staff and audit the training performance.
进行部门的培训工作并监督培训效果。
6.Knowledgeable of all special promotion procedures, for
programs such as: Seasonal Packages, and member Rewards programs.
熟悉所有推广价的内容，如季节性的包价、会员推广活动。
7.Anticipate
guest needs, handle guest enquires, and solve problems
预见客人的要求、解决客人问题。
8.Ensure
confidentiality of guest information
确保客人信息录入完整及安全。