水疗中心接待

1. Handle external and internal call 接听内外线电话
2. Schedule services for individuals and large
groups using spa/salon reservations software system (Spa Soft). 用spa soft 给客人和团队做好相关的预定
3. Call guests to confirm date, type, time, and
preferences for scheduled services. 打电话跟客人确定预定信息包括日期，护理类型， 时间及喜好等
4. Answer questions about services available in
the spa/salon to assist individuals in selecting a service. 回答客人水疗可提供服务的时间并让客人选择正确的护理
5. Check in guests for appointments by looking
up name and checking a box to indicate arrival using the appropriate software
(Spa Soft). 通过Spa
soft 查找客人的名字来给预定的客人做签到
6. Advise providers of last minute changes or
additions to schedule (e.g., different service, different guest, cancellation).
通知理疗师临时到店或突然增加护理的安排（不同的服务，不同的客人和取消等）
7.
Provide general spa orientation to guests upon arrival,
such as the location and use of locker rooms, lounge areas, and hospitality
stations客人到达时，为客人提供spa引领服务，如:更衣室、休息室和茶歇室的使用
8.
Continually update the guest reservations/cancellations
list by entering information in the reservations software system (e.g., Rio,
SpaSoft) throughout the day. 根据客人的预定和取消信息及时更新预定系统。
9.
Answer questions about general property information and
amenities. 回答关于水疗的信息和设施设备的问题
10. Resolve situations where guest has arrived
but provider is missing or late by working with supervisor/manager to find
another provider or reschedule the service.通过与主管和经理的沟通和协商解决客人到店而没法提供服务的问题。
11. Finished spa daily report完成水疗每日报表
12. Obtain and process guest payments for
spa/salon services (e.g., cash, credit cards, gift certificates, master
accounts, guest room accounts) using appropriate software (e.g., SpaSoft,
Micros, Rio) and provide change as necessary. 获取和处理客人支付水疗、沙龙服务的方式，如现金、信用卡、礼券、微信支付，支付宝账户、客房账户等
13. Count and secure bank at end of shift. 下班前清点所有的付款
14. Balance, scan, and drop receipts with
Accounting. 找零，辨认真假并和会计核对
15. Accept and log cash tips for employees. 为员工接收和记录现金小费。
Promote and sell spa/salon
services. 促销水疗/沙龙的服务项目
Notify Engineering of spa/salon
maintenance and repair needs填写所有维修单并跟工程不跟进工程问题
Report spa incident 报告水疗安全事故
Resolve guest problem and report
in mystique处理客人问题并在秘诀系统里记录客人事件