电话服务中心副经理/经理 Call Center Asst. Manager/Manager

进行日常的管理、指导及领导工作，并确保该部门能执行广州富力丽思卡尔顿酒店与丽思卡尔顿酒店公司的标准达到工作目标且员工工作表现符合要求。另须确保酒店的通讯系统 运作正常且对客人提供有礼、高效的电话服务。
PABX Manager provides day-to-day supervision,direction and leadership to all staff in accordance with the objectives, performance and qualitystandard established by The Ritz-Carlton Hotel Company. Ensures that the communication system of hotel is well maintained and guest communication handled politelyand efficiently.
1.以身作则，达到目标，成为“与客人保持情感 联系”的榜样。Be a role model ofCustomer Engagement.
2.支持并执行酒店所介绍的所有客人的认知计划。Supports and carryout all guest recognition programs implemented by Hotel.
3.监督及指导全体员工在日常工作中确保执行酒店的政策及标准工作程序。Supervises and guides allstaff to ensure that hotel ’s policies and procedures are adhered to.
4.创造一个积极、高动力的工作环境，更好地推动及发扬团队精神。Creates a positiveand highly motivated working environment that promotes and develops teamwork.
5.维持一贯的丽思卡尔顿酒店公司和广州富力丽思卡尔顿酒店的服务标准。Maintains The Ritz-Carlton Hotel Company andThe Ritz-Carlton Guangzhou service standards.