Front Desk Supervisor前台主管

Ensure smooth check-in and check-out of all guests, through properly
handling guest accounts.
通过正确处理顾客账户，确保所有宾客顺利的登记入住和退房结算。
Deal with any guest requests and problems and satisfy their needs within
acceptable guidelines.
处理任何宾客的要求和问题，在可接受的指导方针范围内，满足他们的需要。
Lead by example: Provide a gracious and aggressive hospitality towards
all customers.
以身作则，为所有的顾客提供亲切、热情的接待。
Ensure that work area is always clean, neat and organized.
确保工作区域时刻干净、整洁、有条理
Bank out cashiers at the end of each shift according to the blind drop
procedure.
在每轮班结束时，根据收银结账盘点程序。
Check opening house count and establish rate to be quoted during the day
with the reservations manager and the front office manager.
在白天，和预定经理和前厅部经理检查备用金，挂出当天汇率牌价。
1.至少年前台工作经验及至少1年以上主管经验。
2.具有好的沟通能力和对客服务的技巧。
3.具备良好的领导能力。
4.大专以上学历，流利的英文和中文沟通能力。