确保所有员工遵循品牌承诺并始终提供优异的对客服务。Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.确保员工同样在适当的时候为其他部门的内部客人提供优质服务。Ensures that associates also provide excellent service to internal customers in other departments as appropriate.礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.与客人和同事保持基于良好工作关系的互动接触。Maintains positive guest and colleague interactions with good working relationships.与客人建立并保持良好的客户关系。Establishes a rapport with guests maintaining good customer relationships.经常亲自证实餐厅客人得到的是最好的服务。Personally and frequently verifies that guests in the Outlet are receiving the best possible service.在餐厅区域花时间巡视(高峰时段)以确保员工很好地管理餐厅区域并使各项工作达到最佳满意度。Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective associates and functions to the fullest expectations.
举报该职位