前厅部礼宾员（前台接待）Host-Front Office

在抵达时欢迎客人，确保他们在入住期间得到宾至如归的服务。
Be responsible for greeting guests on arrival and making them feel welcome and comfortable during their stay.
始终将重点聚焦在对客服务展现关爱和积极的服务态度；用心聆听并了解他们的需求 – 尽最大可能了解他们以及他们的喜好。
The priority at all times is to engage with guests in a caring and positive manner, using active listening skills to understand the needs and wants of guests – wherever possible, getting to know them and their preferences on a personal level.
确保完美的离店体验, 令客人感到宾至如归并期待尽快再次入住
Should also play the important role of ensuring that departure motivates guests to come back to the hotel at the earliest opportunity.
遵循品牌承诺并始终提供优异的对客服务。
Delivers the brand promise and provide exceptional guest service at all times.
熟悉掌握酒店的产品知识及服务标准。
Be familiar with the hotel’s products and services and policies.
礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
保持与顾客和同事的良好合作关系。
Maintains positive guest and colleague interactions with good working relationships.
经常性的亲自确认客人在入住和离店过程中得到尽善尽美的服务。
Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
确保客人信息的历史记录得到精确的维护，并提前对回头客进行入住登记。
Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
确保留存所有与酒店、公司、地方法规相关的财务记录；遵循财务记账，资金处理的规定；及时准确的汇报财务信息。
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.