前厅部副理(值班经理) Assistant Manager-Front Office

礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
保持与顾客和同事的良好合作关系。
Maintains positive guest and colleague interactions with good working relationships.
确保所有员工始终提供给客人礼貌、专业的服务。
Ensures all employees provide a courteous and professional service at all times.
确保所有前厅部员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.
确保员工适时的为其他部门员工提供同样优质的服务。
Ensures that Front Office employees provide excellent service to internal customers as appropriate.
协助问候并向贵宾和长住客人提供入住登记服务。
Assists in greeting and checking-in VIP and Long Stay guests.
确保所有前厅部员工熟悉掌握酒店的产品知识及服务标准。
Ensures that all Front Office employees are familiar with the hotel’s products and services.
确保所有前厅部员工知悉最新的促销信息，规章制度及其他重要信息。
Ensures that all Front Office employees are aware of current promotions, policies and other important information.
经常性的亲自确认客人在入住和离店过程中得到尽善尽美的服务。