中餐厅服务员 Chynna Attendant

Maintain high customer service focus by approaching your job with the customers always in mind.
在整个工作过程中，始终保持高度的客户服务意识。
Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 
持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
能够提出对酒店的运作及环境有益的意见或建议。
Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace
在工作过程中能够做好本职工作，保证自己及其他人的安全。
Make suggestions on the menu that might suit guests of different nationalities.
可以根据客人不同的国籍推荐菜单上的食品。
Familiarise with menu items of all other outlets to recommend guests to other outlets.
了解其他餐厅的菜肴，以便向客人推荐。
Confidently know opening hours of all restaurants and hotel outlets.
熟悉所有餐厅及酒店其他部门的营业时间。
Ale to recommend other restaurants and city attractions to hotel guests.
可以向客人推荐其它具有吸引力的餐厅或场所。
Complete the checklist on preparing the restaurant for service.
在餐厅备餐的过程中严格遵守服务标准。
Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself.
微笑服务，协助顾客就座、挂外套及背包等，并做自我介绍。
Ask all guest if they would prefer smoking or non-smoking tables and escort them to the table.
保证客人都被引领入座并询问他们喜欢吸烟区或非吸烟区。
Follow-up on any guest questions or queries immediately and if you don’t have the answers, check with your Manager.
满足客人的各项要求，如不能立即回答客人的问题请与经理联系。