管事部领班 Stewarding Captain

Position Statement
/What will I be doing?
职位陈述/我的具体职责是什么?
Under the general
guidance of the Chief Steward, within the established policies & procedures
of Hilton, oversees & supervises all aspects of stewarding operation during
a shift. The Steward Supervisor ensures that the cleanliness, hygiene and
sanitation of all kitchen areas, equipment and utensils are maintained in
accordance to established quality standards.
在管事部副经理或经理的指导监督下制定希尔顿的政策和规章，监督指导管事部的运营。管事部主管负责确保整个厨房区域的清洁度，卫生，设备和用具清洁卫生达到品质标准。
1. To maintain a high customer service focus by approaching your job
with the customers always in mind.
在服务工作的整个过程中，时刻保持高度的客户服务意识。
2. To have a positive impact, taking personal responsibility and
initiative to resolve issues, always clearly communicating with both customers
and colleagues.
保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流.
3. Responsible for guiding the steward supervisors and stewards in
the performance of their jobs.
负责在工作中指导管理管事部主管和员工的工作执行力。
4. Assists the Chief Steward in controlling & analyzing on an
on-going basis the following: Cleanliness standard for kitchen areas, banquet
rooms (back of the house), equipment & utensils, Guests & team satisfaction,
Operating supplies, cleaning supplies payroll and related costs, Breakage and
Loss.
协助管事部经理负责工作中控制和分析以下：厨房区域的清洁标准，宴会厨房（后区）、设备和厨房用具、客人和团队的满意度、运营物资，清洁物品，相关的费用控制、破损和丢失。
What are we looking for?
我们寻找什么样的人才?
Confidently knowing opening
hours of all restaurants & Hotel outlets.
熟悉所有餐厅及酒店其他部门的营业时间。
Knowledge of team member
training and motivation procedures.
员工知识的培训和激励程序。
Ability to set priorities and to
complete tasks in timely manner.
有能力按照事情的优先顺序按时完成任务。
Able to work in an moist, hot
and sometimes loud environment.
能够在潮湿，热和不时吵闹的环境中工作。
Up to date Sanitation Classes.
更新的卫生课程。
y assisting waiters, bar
attendants & kitchen team member where required and carry out any
reasonable duties requested by the Manager.
在必要的时候协助酒吧及厨房的同事，并完成经理交与的任务。
Ability to operate and maintain
cleaning equipment.
清洁工作知识。