房务部秘书 Rooms Secretary

Required Skills –
技能要求
·
Good communication and adequate
administrative skills
·
良好的沟通能力和充足的行政管理技能
·
Interact with customers, employees and third parties that reflects
highly on the hotel, the brand and the company.
完全代表酒店、品牌和公司与顾客、员工和第三方交往的能力。
Qualifications
资历
·
Bachelor’s Degree or Diploma in English, Hospitality Management or Administrative Management
·
英语、酒店管理、行政管理的本科学历
·
Must be self-motivated, proactive, goal driven, ambitious with the
skills to be a role model and example. 必须自我激励、积极主动、雄心勃勃、以目标为导向，并具有作为行为榜样的技能。
·
Leadership Skills, Problem solving, reasoning, motivating,
organizational and training abilities.
具有领导能力，解决问题，推理，号召，组织和培训能力
Experience
工作经验
·
Minimum 2 years work experience as secretary to Department Head in international
hotels
·
最少两年担任国际品牌酒店部门经理秘书经验
Duties and
Responsibilities 工作职责
·
Deliver True Hospitality to our guests and colleagues
向我们的宾客和同事传递真正的待客之道
·
Maintain the strictest confidentiality at all times on all matters
在任何情况下，一直保持最严格的机密性。
·
Demonstrate familiarity with job tasks. Co-ordinate and arrange
activities accorded to the FO office.
熟悉工作任务, 协调和安排部门活动。
·
Be initiative to assist department head’s daily work, push and follow up
task results.
主动地协助部门经理的每日工作， 督促和跟进部门工作结果。
·
Appraise department head of the day to day activities of the section,
set alert.
掌握每日前厅部管理层的每日安排, 并及时提醒。
·
Arrange appointments and meetings for the department head, recording
same in diary and ensure the department head has the appropriate documentation
for each appointment
为前厅部管理层安排约会与会议，记录相同的纪要和保证前厅部管理层有一份一致的记录。
·
Attend meetings such as Department Heads Meeting, Executive Committee
Meeting and others as directed by the department head
根据前厅部管理层的安排，参加会议，例如：各部门总监会议和执行委员会。
·
Take minutes of attended meetings, accurately transcribe and circulate
to appropriate personnel
记录参加会议的内容，并准确抄录和分发给合适的人员。
·
Inform related parties up on department head request, and trace the
results. Feedback to manager initiatively.
根据部门经理需求做好相关部门及人员的上传下达及通知工作， 并跟进结果。主动汇报结果。
·
Share and push FO related record on time (Including Promotion tracking
record, email address tracking record, my learning, departmental daily &
monthly report, purchasing follow up, training record follow up, .)
及时查阅、分享并跟进督促前厅部相关跟踪记录。（包括餐饮推广、邮件记录、My Learning， 部门日常和月度报告, 采购跟踪，培训记录跟踪等。）
·
Prepare all documents (Memos, payment, task force agreement, artist
form, FSMS Record, Fapiao etc) and follow up the process.
准备前厅部相关文档单据并配合各部门做好跟进工作（包括签报、单据表格、协议、报告、 发票等）
·
Maintain FO filing and trace system: SCM, ESS, Training Record, Meeting
Minutes, etc.
维护和整理部门档案系统，如SCM, ESS,
training record, 等。
·
Collect information and data from related sections/department to update FO
related report and deliver or submit them to related parties in time.
及时向各相关部门收集所需数据、信息，以更新前厅部相关报告，并发送或提交给有关部门。
·
Arrange room and restaurant reservations for VIP guests/personnel. Perform
hostess duties at staff, guest and other functions as required
为重要客户和人员安排房间和餐厅。根据需要，在员工、客人和其他活动中执行迎接服务职责。
·
Prepare welcome kits and letters for Department Heads’ signature
为前厅部管理层签名准备欢迎文件夹和欢迎信
·
Assess priorities of work and assist in organizing Department Heads’
priorities
提前预见安排工作的重要性，协助前厅部管理层工作安排。
·
Prepare replies to routine correspondence for Department heads’
signature
为前厅部管理层的答复日常事务。
·
Take dictation of correspondence as required. Open and sort mail
addressed to the Department Heads
根据需要履行书信要求。展现和整理邮件地址给前厅部管理层。
·
Answer all incoming calls for the Department Heads and either transfer,
redirect or take a message
为前厅部管理层接听所有电话，包括转接和留言。
·
Maintain the cleanliness of FO Office。Advises defects on FO equipment and follow up.
维护前厅部办公室卫生，保持干净整。及时处理办公室设备出现的问题。
·
Demonstrate essential overall knowledge of the organization. Understand
the responsibilities of other sections and departments and co-operate with them
对于组织展示全面的基础知识。了解其他部门和区域的职责并与各部门保持合作。