公共区域服务员

DUTIES AND RESPONSIBILITIES工作职责
• Ensure working knowledge of all hotel public areas
• 熟悉酒店所有公共区域。
• Ensure cleaning schedules are completed in a routine and timely manner
• 确保及时完成日常保洁工作。
• Respond to emergencies effectively and efficiently
• 有效地处理应急事件。
• Liaise with Housekeeping Supervisor in relation to chemical usage, problems or rectification suggestions
• 与客房部领班沟通关于化学清洁用品使用的事宜，汇报发现的问题并提出相应的整改建议。
• Contribute to Housekeeping Departmental Meetings
• 参与客房部部门会议。
• Maintain knowledge of special programs and events in the hotel in order to recognise and respond to guests needs
• 掌握酒店各类特殊活动信息以便发现并满足客人需求。
• Maintain Hotel information to be able to provide information to guests
• 熟悉酒店情况，向客人提供相关信息。
• Assist guests and escort them to locations within the hotel at their requests
• 乐于帮助客人，并按照客人的要求陪同其到达酒店内的指定地点。
• Complete tasks as directed by Management
• 完成管理层交办的工作。
• Refer major complaints to management
• 向上级领导汇报客人的重大投诉。
• Operate equipment safety and sensibly
• 安全正确地使用保洁设备。
• Maintain stock levels
• 合理保持保洁用品的存货量。
• Recycle where possible
• 尽可能对资源进行再利用
• Works in line with business requirements
• 按照业务要求开展工作
技能要求
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Fluent in speak, read and write in mandarin
• 普通话流利，有一定的阅读及写作能力。
Qualifications –
学历
• Primary Education or equivalent
• 小学或相当学历
Experience –
经验
• Some housekeeping experience.
• 拥有一些客房工作经验