Manager, Opening Support, GC

JOB OVERVIEW
As liaison between the owners, hotel pre-opening team with all the stakeholders in the regional office to support for a successful opening on brand, on time and on quality.
KEY RESPONSIBILITIES
Partner with Development, Technical Services, E-Distribution, Guest Loyalty and Operations, Marketing, Training, Global Sales, Legal and Finance team to support the hotel owners, pre-opening team for a successful openings. Understand the commercial tools to guide, coaching the hotel pre-opening team to complete within the requested time frame. Understand the standards for all brands and guide the hotel owner, hotel team to compliant when in the pre-opening process. Working with related stakeholders in the regional office and the designated hotel pre-opening team member to complete Data build-up for brand.com in a timely manner. Ensure the relative accounts setup in place in requested time frame. Tracking and complete the direct-connected GDS/OTA channels build-up process in a timely manner. Liaison with hotel pre-opening team and Regional Strategic Sourcing team to deliver the pre-opening integrated services in requested time frame. Tracking the completion status of Property Improvement Plan for all transition hotels in a joint-efforts with the Regional Director of Operations & Support and hotel owners. Coordinating with all the stakeholders for the new project kick-off meeting conduct in branded style. Managing and updating all the hotel contacts database for direct franchised properties. As liaison as the primary Property Opening contact with the Operations, Technical Services, E-distribution, Global Sales, Training and other internal teams. Work with the members of Training, Marketing and other internal team (Quality Assurance, Global Sales, Wyndham Rewards, Finance) to coordinate additional support where needed. Play as assistant in communicating, implementing and the compliance of the brand programs, policies and procedures, new initiatives to all direct franchised opening pipelines. Collecting and vetting the required licenses and certificates when stepping into a hotel final opening phase, work with the legal team to complete the amendment process if necessary. Draft and distribute document internally for those new opening properties. Assist on the Contract Admin tasks assigned from the direct manager.
Carry out duties/projects as assigned by line manager from time to time.
QUALIFICATIONS & REQUIREMENTS
College degree preferably in Hotel Management, qualification in Business Management is preferred At least 8-year experience in a first class hotel, with a minimum of 5 years gained in management positions Business level proficiency in Chinese Language as well as English to support the tasks, Responsiveness and prompt follow up to the calls from the hotel owners and pre-opening team. Enthusiastic, Confident and self-reliant Ability to facilitate a small presentation within targeted audience (hotel owners, pre-opening team), comfortable to deliver within small groups. Tactful and sensitive to employees and guests Effective communicator with all stakeholders from the regional office to the pre-opening hotel projects Excellent interpersonal skills to build the trust with all the stakeholders and ability to influence others by such skills. Strong knowledge of the official tools, such as Microsoft Word, Excel, Powerpoint. Knowledge on the key system applications used in this position such as MyPortal, Salesforce, also familiar with the hotel PMS system such as Opera, Foxhis, Cloud Wisdom etc. Ability to an extensive working hours to achieve the goal within the time frame. Limited travel time requested for this position.