Specialist, Collections, Asia Pacific

JOB OVERVIEW
The key role is to utilize excellent
communication, customer service and use collections skills to ensure that the
integrity of Wyndham Hotels & Resorts Accounts Receivable is protected.
KEY RESPONSIBILITIES
·
Ensure all WHR managed & franchised hotels’
financial obligations to Wyndham are met in a satisfactory and timely manner
·
Work closely with WHR Hotels and internal
departments to provide support in all needed areas to ensure superior customer
service in AR
·
Perform collection calls, negotiate payment
arrangement, and complete account reconciliations
·
Respond to all AR related incoming inquiries
(internal and external) on time
·
Resolve past due accounts in the best interest of
WHR
·
Make proper adjustments for foreign exchange and/or
withholding tax, recommend accounts for ICC (International Compliance
Committee)
·
Timely processing of payments and
write-offs, ensuring accounts reflect accurate amounts due.
·
Provide support and reconciliation to WHR Legal Team
as it pertains to transferred and terminated accounts as well as open properties
·
Sort and file correspondence for special projects
if needed
·
·
Other job tasks assigned by the line manager as and
when deem appropriate
· Understand the impact of collections on the P&L
· Report results to management of collection efforts that can be rolled up
for review with APAC SLT and US management
· Utilize WHR financial systems to drive results and report to the region
QUALIFICATIONS & REQUIREMENTS
· College degree in
finance related major is a must
· At least 3-5 year’s
experience in collections or AR
·
Customer
focused with excellent customer service skills
· Confident, aggressive
yet professional personality who does not shy away from making collection calls
& drive for positive results.
· Well-developed communication
& negotiation skills in both verbal & written in English &
Chinese is a must
· Great team work, well
organized and intense follow-up skills
· Ability to work under
pressure and prioritize workload
· Prior experience in
dealing with legal counsel is preferred
· Must possess good
analytical skills (proficient in Excel) able to reconcile accounts based on
system-generated data.
· Previous hospitality
experience would be a plus
· Must be able to work independently
and escalate problem accounts to leadership accounts to leadership