Food and Beverage Service Attendant 餐饮服务员

与员工建立并保持良好的工作关系。
Attends and participates in daily briefings and outlet meeting
参加和参与每日的例会和其它计划好的会议。
Attends and participates in training sessions as scheduled
参加和参与计划好的培训课程。
Ensure music is on at standard level / volume
确保音乐是按照餐厅的标准进行播放。
Ensure lighting is on at standard level
确保灯光是按照餐厅的标准进行开关以及照明。
Trays and tray jacks are cleaned and effectively used
有效的利用托盘和托盘架
Coffee and tea is served hot and in accordance with standard
咖啡茶的服务与标准一致
GUEST EXPERIENCE 宾客体验
Outlet equipment is clean and in good working condition
设备干净
Equipment is cleaned, sorted and stored in designated area
设备分类且存放好
Glassware is cleaned and polished and stored in designated area
玻璃器皿擦亮
Flatware is cleaned and polished and stored in designated area
擦亮餐具
China is cleaned and polished and stored in designated area
清洁瓷器
Waiter stations are prepared according to standard
准备好服务台
Cutlery is placed for buffet and table service is cleaned and polished
摆放好自助餐桌上的餐具
Tables are pre- set and re-set after each meals
摆设好餐台
Reservations are read and familiarized
阅读并熟悉预订
Special occasions and promotion are read and familiarized
准备好特别活动
Guests are greeted and seated with a smile
迎宾并安排客人就坐
Daily specials are explained and upsold
说明并推销每日特价
Food orders are processed accurately
准确的下餐单
Food orders are taken quickly
快速的为客人写餐单
Used ashtrays are clean regularly. Change with every 3 butts
定时清理用过的烟灰缸，标准不超过 3 个烟头。
Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
Converse with Guests about wines promotion, advising the types and styles of wine, taking wine orders and serving wine
与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
Promoting and up-selling of signature food and beverages to guests
向客人推销部门招牌食品以及饮品。
Take appropriate action to resolve guest complaints
正确处理客人的投诉。
RESPONSIBLE BUSINESS 企业责任
Ensure to obey the relevant local labour laws and hotel policy & procedure.
确保遵守相关劳工法规及酒店或公司的政策与流程。
Assist to investigating and research guest bad comments and complaints, find out the truth and the potential risk in time, solved the problems through various employee relations project. Serious problems report to superior in time.
对工作中发生的所有问题进行调查和研究，了解事实情况，及时发现对酒店或公司可能造成的潜在风险，并通过各类员工关系项目来促进问题的解决。在遭遇重大问题时及时向上级汇报。
Participate positively in local communities’ activities.
积极参与本地社区活动。
Grooming is impeccable and in accordance with ICHG personal presentation standards
遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
Maintain responsibility of cleanliness of all menus and drink menus
保持所有菜单和饮料单的清洁。
Maintain current information on all general activities of the hotel
了解当前酒店所有的活动。
Performs related duties and special projects as assigned
承担相关的职责和安排的特别项目。