楼层主管 Floor Supervisor

岗位职责
一、Maintain the Cleanliness and Quality of Floor
      保持楼层区域的干净和清洁质量
 
To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.
对酒店的规章制度、卫生、健康安全有明确的了解。
To supervise Room Attendant and inspect guest rooms and surround service areas. Paying attention to details by keeping the international standard of room cleanliness and product maintenance adhering to standard required by our hotel.
管理客房服务员并检查客房及服务区域的卫生，注意从酒店的全局出发并根据要求建立国际化的卫生标准。
To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.
检查所有客房，重要客人的房间以及重要客人的到达，以及常住客人的房间卫生。
 
二、Provide Guestroom Experience that Meets Guests’   Expectations
      为客人提供符合客人预期的体验
 
To document all daily activities and events such as guest complaints and habits in the logbook.
记录日常所有的活动，例如客人的投诉和喜好等。
To attend to guest requests and complaints. Takes corrective action.
采用正确的方式处理客人的要求和投诉。
To check on the standard of "Turn down services".
中班主管检查夜床服务是否符合标准。
To ensure the cleanliness of guestrooms, and ensure maximum guest satisfaction, adhering to the standard required by our hotel.
确保所有客房按酒店标准清洁，同时保证客人最大程度的满意。
 
三、Check Floor Daily Work
       检查楼层日常工作
 
To prepare daily work sheet for room Attendants.
准备客房服务员的每日工作表。
To perform secondary duties as assigned by the Executive Housekeeper. And Floor Manager.
执行行政管家及楼层经理所分配的其它次要的任务。
Record daily events in the logbook and follow up on previous information reported by outgoing supervisor daily.
记录日常事件并继续向下一班主管的做好交班。
To assist in the inventory of guestroom linen.
协助客房布草的盘点。
Prepares supervisor’s report, accomplishes requisition from and maintenance work orders.
准备主管报告，完成维护工作需求。
Collects R.A.’s reports for submission to Housekeeping office.
收集客房服务人才作报告并将其上交到办公室文员处。
Reports and turns over any items left by guests to Lost & Found in-charge.
提醒人才报告并上交任何客人的遗留的物品。
 
四、Involvement in Wider Job Function Actions/Relationships
       参与更广泛的工作职能
 
Ensure that safe working practices are followed including emergency procedures.
确保安全工作在紧急程序的范围内进行。
 Participate in departmental leadership activities as a member of the team.
作为团队的一员参加部门领导的活动。
 Maintain levels of confidentiality and discretion for guests.
保持对顾客的保密和谨慎。
Develop own knowledge and skills as a contributing member of the Housekeeping team.
发展个人知识和技能以成长为对客房服务团队有贡献的一员。
 
五、Involvement in Wider Job Function Actions/Relationships
      参与更广泛的工作职能
 
Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same.
了解职业健康及安全政策及流程，并在其指导下确保安全贯彻实施，确保直属下属的执行.
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
理解关怀职责，使其符合职业健康及安全法规、政策及流程。
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
熟悉财物安全、急救、火灾及紧急程序，并确保能够安全的使用相关设备。
Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
采取行动纠正危险情况，并通知主管潜在危险。
Log security incidents and accidents in accordance with hotel requirements.
根据酒店要求，记录安全事故。
To ensure hotel's fire, health, and safety procedures are implemented.
确保酒店火灾、健康及安全流程得到实施。
 
六、Other Responsibilities
       其他职责
 
Perform other related duties & special projects as assigned by the supervisor.
随时执行上级分配的其他相关任务或特殊项目。
The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
岗位要求
1.大专毕业学历或同等文化程度。
2.有较强的英语会话能力和一定的组织能力及协调能力。
3.从事楼层主管工作3年以上。
4.熟悉客房管理专业知识、熟练运用电脑。