总机员工/领班/主管

Duties And Responsibilities 职责和任务
1. Provide guests with professional, friendly, efficient and enthusiastic telephone services.
1.为宾客提供专业，友好，高效，热情的电话服务。
2. Grasp the daily guest list, especially important guests and returning guests, and understand their special requirements.
掌握每日抵电宾客名单，特别是重要宾客和回头客，了解他们的特殊要求。
3. Input guest messages into the system timely and accurately.
负责及时准确的将宾客的留言输入系统中。
4. Ensure that all calls are transferred according to professional standards and courteously.
确保所有电话的转接是按专业标准，并且有礼貌。
5. Be familiar with the services and facilities that the hotel can provide for guests and visitors.
确保所有电话的转接是按专业标准，并且有礼貌。
Job Specification 工作要求
1. Strong adaptability and judgment ability.
具有较强应变与判断能力。
2. Master certain telephone communication skills.
掌握一定的电话沟通技能与技巧。
3. Healthy, dignified appearance, sweet voice, standard Mandarin.
身体健康，仪表端庄，声音甜美，普通话标准。
4. Working experience is preferred.
具有一定的工作经验优先。