副理 - 前厅部 AM - Front Office

1.汇报值班日志中所记录的所有事件。
Reports all daily occurrence of the Hotel in the Assistant Manager’s Log record.
2.仔细跟进每项任务并确保在交接班前完成。检查所有未尽事项，且负责到底。
Follows through closely all tasks that need to be attended to and ensure full completion by end of shift. Checks through for any outstanding matter and assumes full responsibility for uncompleted tasks.
3..在日常运营中与客房部及其他各部门保持紧密的联系。
Liaises with Housekeeping and other related departments on daily operations.
4.礼貌并高效的处理客人的要求及投诉，需要时要向前厅部经理/副经理汇报，并且确保及时跟进。
Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Front Office Manager for necessary action and assure follow up with guests.
5.确保收银程序能按照严格的标准执行，确保每一个程序符合酒店内部及财务部所制定的政策及程序要求。
Ensures that the cashiering procedures are strictly adhered to and that all floats are used appropriately in accordance to Policies & Procedures set by the Hotel and personnel with access to floats comply with internal Policies & Procedures established by Finance.
6.分析客房价差，检查是否有所出入。
Audits the room rate variance to check for discrepancy
7.抽查客人的入住登记卡，确保准确录入客人资料。
Spot check all arrival registration cards and ensures details are entered accurately.