餐饮接待服务员

1. To execute all
mise-en-place duties and responsibilities as directed, on time, according to
the predetermined standards
依照标准及要求及时有效的进行所有准备性工作
2. To engage in food
and beverage service delivery as per the predetermined standards and sequence
按照指定的服务标准及流程从事餐前准备
3. To have thorough
knowledge of the menu, drinks list and wine list and to be able to respond to
guest inquiries.
熟悉菜单，饮料单及酒水单并能够正确的回应客人的需求
4. To ensure that
guests expectations are met or exceeded by providing an efficient, friendly
and attentive service
以高效，友好，切实的服务达到并超越客人的期望
5. Liases with the
kitchen, stewarding, bars and housekeeping in operational matters to ensure
the operation runs smoothly
与厨房，管事部，酒吧，客房部及工程部等相关部门协调以确保每日运营顺利进行
6. Collects and
delivers laundry according to hotel procedure
按酒店程序收集并输送布草
7. Checks and
collects supplies from the stores according to hotel procedure
按程序检查所需货品，收货
8. Maximizes revenue
in the outlet by implementing upselling procedures
通过实践产品推销技巧实现利润最大化
9. Helps maintain
the outlet in top physical condition by reporting any engineering or
housekeeping defects to supervisors
通过向主观报告一些工程及客房方面的不足之使餐厅环境保持在最佳状态
10. Helps maintain
standards of cleanliness by carrying out front and back of house cleaning
duties as directed
帮助开展工作区域周围的清洁工作以保持卫生高标准
酒店管理、旅游管理、英语或相关专业职高或中专以上学历；
1年以上中餐包厢相关工作经历；
具备基本的英语沟通能力；
行为举止端正大方，仪容仪表符合酒店行业要求。