康乐副经理

Primary Responsibilities主要职责
1.Actively provide guests with information about the event.
积极提供给客人关于活动的信息。
2.Help hotel guests or teams to book recreational activities.
帮助酒店客人或团队预订康乐部的各项活动。
3.Ensure the safety control of all links of the activity.
保证活动的各个环节的安全控制。
4.To ensure proper records are maintained for all activity reservations.
确保所有活动预订都有记录在册。
5.Development and adherence of Standard Operating Procedures Manual.
开展及贯彻标准运作程序指南。
6.Leads the activity team to personalize the guest service experience
带领活动团队为客人提供个性化的服务体验。
7.Collects guests’ preferences and submit to Front Office, and ensure the needs and preferences will be met during current stay and future stays.
收集客人喜好并通知前厅部记录留档，并确保这些需求和喜好在客人本次及将来入住时会被一直满足。
8.Systematic guest recognition program to ensure guests and particularly those of known repeat guests and other VIPs receive special attention.
系统化宾客认知流程以确保对宾客尤其是对常客的认知度，同时保证贵宾得到特殊关注。
9.Liaison between recreation departments and rest of hotel effective for guest experience.
在康乐部与酒店其他部门之间有效的沟通来提高宾客体验。
Knowledge and Experience知识与经验
1.Certificate or diploma in hospitality or related field
酒店或相关专业的证书或文凭
2.Minimum 2 years in position, minimum 1 year as Supervisor
至少2年相关工作经验，1年以上主管工作
3.Supervisory experience in similar level of hotel
同级别酒店的组织活动管理经验
4.Have rich entertainment and reception knowledge.
具备丰富的娱乐活动及接待的工作知识