Reservation Agent 预定文员

JOB PURPOSE职权范围：
Provide a personal consultation and will assist all guest with selecting most ideal possible room choice.
负责为客人介绍、推荐及处理客人所需的最佳房型。
KEY RESULTS AREAS 职位概要
• Accept online and offline customers' reservation needs for the hotel, and properly solve them.
接受线上、线下客户对酒店的预定需求，并予以妥善解决。
• Answer customer inquiries about hotel and other product information, write down the relevant records.
接听客户对酒店等产品信息的咨询电话，予以解答并作好相关记录。
• Be familiar with room booking procedures to provide guests with the most up-to-date and accurate room status information.
熟悉处理房间预定的程序，给宾客提供最新和最准确的房况信息。
• Adjust and control individual guest and group booking.
调整和控制房间散客及团队预定。
• Manage daily reports and report forecasts to superiors.
管理每日相关报表及汇报上级预测情况。