Lobby Lounge Servers 大堂吧服务员

KEY RESULT AREAS 关键领域
1.Conduct all preparatory work in a timely and effective manner according to standards and requirements.
依照标准及要求及时有效的进行所有准备性工作。
2.Complete preparation according to specified service standards and procedures.
按照指定的服务标准及流程从事餐前准备。
3.To have thorough knowledge of the menu, drinks list and wine list and to be able to respond to guest inquiries.
熟悉菜单，饮料单及酒水单并能够正确的回应客人的需求。
4.To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service.
以高效、友好、切实的服务达到并超越客人的期望。
5.Help maintain standards of cleanliness by carrying out front and back of house cleaning duties as directed.
帮助开展工作区域周围的清洁工作以保持卫生高标准。
PERSONAL SPECIFICATION 职位要求
1.Contribute to the morale and team spirit of the hotel by maintaining good relationships with guests.
和同事保持良好的关系以促进酒店的士气和团队精神。
2.Perform additional duties as directed by supervisors.
按照上级指示完成额外的工作职责。
3.Make appropriate suggestions and recommendations to captains for the general improvement of the hotel.
为了酒店的改进提升向领班提出适合的意见和建议。
4.Is fully conversant with all health and safety, fire and emergency procedures.
熟悉掌握酒店在食品健康安全方面、火灾和紧急情况方面的处理程序。
5.Maintain a high standard of personal hygiene, uniform, and body language.
保持个人卫生、衣着和举止方面的高标准。