宾客服务主管-前台 Guest Services Supervisor-Front Desk

Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas. Provide timely and professional check-in/check-out services in accordance with established scripting and standards.负责管理所有前厅单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务。Supervise front office operations during assigned shift including:在当班期间监督前厅部运营情况，包括：
Maintenance of guest information
维护客户信息
Maintenance of information about local events维护当地活动的信息
Compile occupancy statistics统计入住情况
Supervise group bookings监督团组预订情况
Assisting with serious complaints协助解决严重投诉问题