前台接待

Job Description 职位简介
 Responsible for all daily Guest Services, Reception activities.
负责日常的前厅接待事务。
Major Responsibility 主要工作职责
 Daily check in, check-out, reservation and reception work.
处理日常的入住、退房、预定及接待工作。
 Ensure correct handling of billing and administrative work, including the review and report archiving.
确保正确处理开票和行政工作，包括审查和归档工作报告。
 Reflect good professional image of companies and individuals in daily work and keep a good
communication and coordination with partner of property.
在日常工作及对客服务中体现良好的公司和个人专业形象，保持与物业合作方的良好沟通和协调。
 Proper and timely handing of customer requirements, inquiries and complaints. If necessary,
promptly report to their superiors.
妥善和及时处理客户的要求、询问和投诉。如有需要，及时向上级汇报。
 Ensure compliance with related policies, procedures and standards of Ascott.
确保并遵守雅诗阁相关的政策、程序和标准。
 Liaise with the department team to achieve daily tasks.
积极与团队配合完成日常工作。
 In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and
policies, pay attention to energy conservation and the safe operation in daily work.
遵守集团的环境健康安全方针政策，日常工作中注意节能和安全操作。
 Any other tasks assigned by supervisor.
领导交办的其他工作。
Requirements 资质需求
 College degree or above, major in hotel management, tourism or graduate in language related
disciplines;
大专以上学历，酒店管理、旅游类或者语言类专业毕业；
 Relevant work experience is preferred;
有相关工作经验者优先；
 Good communication skills have good English or (Japanese / Korean) speaking ability;
良好的沟通能力，具备良好的英语或（日语/韩语）口语能力；
 Good grooming;
良好的仪容仪表；
 Can accept shift work.
可接受轮班工作制