岗位职责:
Delight Guest和悦宾客
1.Practice the service culture SHINE with Service Essence Training
对客服务中践行《服务精髓》中SHINE的服务文化要求
2.Solve the guest complaints with service culture E-Leap within Service Recovery Training
当客人向我们表达不满情绪时及时担负责任,并践行《服务补救》中的E-LEAP服务文化原则
3.Personal grooming, hygiene and courtesy are in line with hotel and brand standards
个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准
4.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
严格遵守服务流程和品牌标准,向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度
任职资格:
High expectation of appearance standard for Grooming, hair and make up
高标准的仪容、发型,化妆和外观
Oral and written fluency in English.
熟练的英语口语及书面表达能力
Computer operation and familiarity with some software packages and table management including Spreadsheet programs.
精通计算机程序、熟知软件,餐厅餐桌管理及电子表格系统。
举报该职位