美高梅儿童俱乐部看护 MGM Kids Club Coordinator

岗位职责:
Delight Guest和悦宾客
1.Solve the guest complaints with service culture E-Leap within Service Recovery Training
当客人向我们表达不满情绪时及时担负责任，并践行《服务补救》中的E-LEAP服务文化原则
2.Personal grooming, hygiene and courtesy are in line with hotel and brand standards
个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准
3.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度
4.Make every effort to ensure that guests leave with a good impression of the service
尽一切努力确保客人在离店时会对酒店的服务有很好的印象。
5.Be familiar with all special promotions, such as seasonal package programs, frequent flyer programs and DMH membership information programs.
熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及钓美集团会员等信息计划。
6.Attention to detail and high standards throughout.
注重细节并从始至终贯彻高标准。
7.To establish a culture where guests are treated as individuals, their needs are anticipated and expectations delighted and exceeded.
对客人提供个性化的服务，预见、了解客人的需求让客人喜出望外
任职资格:
Good health 身体健康
Good communication 良好的沟通技能
Pleasant looking 五官端正
Bilingual-English and Chinese.
语言能力—英文及中文
College degree or above
大专及以上学历