Guest Service Agent 宾客关系专员

1. To handle all check-ins of guests including
the processing of their reservation.
处理所有客人入住包括预定的程序。
2. To handle all guest requests during their
stay.
处理客人在店期间的所有需求。
3. To handle all front desk cashier
duties.
处理所有收款事宜。
4. To help the Service Assistants in the breakfast
lounge to ensure good service and to improve the contact with the
residents.
在早餐吧帮助服务助理确保为客人提供优良的服务并加强与住客之间的沟通。
5. To interact with the residents and explain
facilities and services.
与住客沟通并为其解释公寓的设备和服务。
6. To handle complaints from residents and to refer
to management only if the problem cannot be solved without impact on the
finances of the company or on the company’s image.
处理客人投诉并在解决不了的情况下向经理反映但不能影响公司的形象。
7. To provide care and diligence to residents
belongings during their arrival, departure and apartment change.
在客人到店，离店和换房的时候提供细心周到的服务。
8. To handle all mail, messages, telephone
calls, information enquire and related services requested by the
residents.
处理所有邮件，信息，来电和客人要求的信息。
9.
Complete
other tasks assigned by Operation Manger.
完成上级领导安排的其它任务。