Hostess中餐厅咨客

1、Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.
全力解决客人的投诉，并负责将所有投诉进行记录和跟进解决。
2、Responsible for guest satisfaction and serving food and beverages.
负责客人满意度和餐饮服务。
3、Follow the service process of the assigned task.
严格按照分配给的任务的服务流程操作。
4、On preparations, service and content of menu items.
做好准备、服务和理解菜单的内容。
5、Make reasonable suggestions and arrangements according to the restaurant reservation
根据餐厅预订情况，提出合理建议和安排
6、Maintain current Hotel information to be able to provide information to guests.
了解最新的酒店知识以提供给客人最新信息。
7、Deals diplomatically and skillfully during guest interactions.
有礼貌，有技巧与客户进行接触。