前厅部副经理 - Assistant Front Office Manager

您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。
You will be responsible for the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting employee, guest and owner expectations。
通过管理酒店前厅部的运作来协助房务部总监实现品牌承诺。具体职责包括但不限于：前台、前台服务（包括泊车及酒店入口）、讯息服务中心。
To assist the Director of Rooms in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including parking and the hotel entrance), Communications Centre, and etc.
通过礼貌及有效的方式，处理所有宾客及内部顾客的投诉及要求，跟确保问题得以圆满解决。
Handle all complaints and requests from guests and internal customers in a polite and effective manner to ensure that issues are resolved satisfactorily.
通过良好的互动，保持宾客及员工关系。
Maintain guest and employee relationships through good interaction.