前厅部经理 Front Office Manager

· Assists the DOR in all aspects of their duties
协助房务总监的各方面工作
· Maintain inter-departmental relationships to ensure seamless customer service
保持各部门之间的关系以确保对客服务畅通
· Assist in the preparation of efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
在考虑项目入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为前厅部员工准备高效的工作计划，安排节日和假日
· Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition
监督前厅部员工，以确保来宾被及时的礼貌接待并得到充分的注意和重视
· Monitor Front Office and particularly Guest Relations personnel, to ensure ICHG members, known repeat guests and other VIPs receive special attention and recognition
监督前厅部，特别是客户关系人员，以确保优悦会会员、常客和其它贵宾得到特别关照和尊重
· Control the availability of rooms, rooms types, accuracy of room count and rate categories
管理房间空余情况、房间类型、房间出租率和价格类型的准确性等
· Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
掌握信用政策和程序，并与财务部密切联系，以确保信用程序的完全执行
Required Skills –
技能要求
· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
· Good writing skills具有良好写作技能
· Proficient in the use of Microsoft Office and Front Office System熟练使用微软办公软件和前台系统
· Problem solving, reasoning, motivating, organizational and training abilities具有解决问题，推理，号召，组织和培训能力
· Strong Leadership skills in managing teams在管理队伍中有具很强的领导技能
· Ability to manage complex relationships管理复杂关系的能力