保安部经理 Safety & Security Manager

【职位描述】
1. The Safety and Security Manager shall be responsible in all matters pertaining to the providing administering and maintaining of adequate and effective security, develop and maintain a pro-active loss prevention program designed to ensure a safe and secure environment for hotel guests and associates.
保安部经理应全面负责酒店的各项安全事务，包括为酒店提供全方位的，高效的安全体系，并保持主动的危害预防体系和反应预案，以确保为宾客和员工提供一个安全的工作和居住环境。日常工作应协助配合并执行保安部经理工作布置任务。
2. The Safety & Security Manager will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.
保安部经理应以友善，礼貌，仔细，高效的风格处理和执行他的职权，确保酒店的规章制度得以实施，同时保证高质量的服务标准。
3. To Review all security measures, procedures, equipments and methods at least every three months for protective and preventive purposes well as to maintain efficiently tight security control.
至少每三个月对安全措施，程序，设备和方式进行防护，目的是为了保持高效严格的安全控制。
4. Watch for suspicious persons entering, exiting, or loitering around building.
对进出酒店，或在酒店区域闲逛的可疑人员，保持监视。
5. Conduct walk through observations of entire hotel.
对整个酒店区域进行巡视检查。
6. Promote safe work practices. Ensure compliance with Hilton standards and preventative measures.
推广安全操作规范，确保希尔顿集团的安全预防措施得以实施。
7. Liaise with police and local authorities on matters of vice, gambling, drugs, abuse, theft, robbery, death, etc., and other special security measures and requirements needed for special events.
和当地公安，执法机构配合，共同应对赌博，毒品，欺诈，偷窃，抢劫，凶杀等危害安全的行为。并共同为酒店举行的特殊会议提供安全保障。
8. Advises management on measure to be taken against frauds, cheating and delinquent cases, etc.
为管理层提供预防可能的欺诈等危害安全的行为的方法。
9. Attend Safety & Security Committee meetings and enforce safety programs.
出席例行的酒店安全委员会的例会，强调各项安全方案的事实。
10. Develop, revise, and advise key personnel of emergency procedures.
负责对参与紧急反应程序的核心人员进行培训和咨询。
11. Personally handles and investigates all serious cases of accidents, fire, theft, etc., including all correspondence relating to those losses and accidents.
亲自负责调查处理所有严重事件，包括起火，偷盗等。并负责提供所有相关的材料。
12. Handles all cases relating to unruly behavior by guests and Associates as well as providing adequate services for crowd and traffic control.
负责处理由员工，或宾客引发的事故。并在繁忙时刻，负责疏导人流。
13. Coordinate and monitor for efficiency safety and security related programs for overall hotel, including lost and found process, auditing of issuance of hotel keys, chemical, CPR, and Fire Preparedness training, Manager on Duty schedules, evacuation drills, etc.
负责协调，监控所有和安全相关的酒店工作流程，包括宾客遗失物品程序，酒店钥匙，化学品的控制和收发检查，人工急救和消防的培训，酒店值班经理制度，以及酒店紧急撤离的演习等。
14. Assumes all responsibilities for all aspects of fire drills within the hotel including the training of staffs.
全面负责组织全酒店的消防演习，并负责培训员工。
15. Ensure that maximum security protection is given to the life and person of the hotel’s guests.
确保酒店的宾客安全得到最大程度的保护。
16. Ensure all guests are being treated in an efficient and courteous manner that all Hilton standards are being applied.
确保酒店宾客受到迅速高效，礼貌周到的服务，同时全面达到希尔顿的各项标准。
17. Assist guest at hotel public areas whenever require.
随时在酒店公共区域协助宾客。
18. Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
负责解决宾客的投诉和问题，以确保最高的宾客满意度。
19. Report on a regular basis to the DO.
负责定期向运营总监汇报部门的运作状况。
20. Provide support of a specialist nature to the Executive Committee.
应用自己的专业知识，为酒店行政委员会做出支持。
21. Ensure that maximum security protection is given to the life and person of the associates
确保酒店的工作人员安全得到最大程度的保护。
22. Give direction and be responsible for the implementation of plans.
负责监督和执行相关的计划。
23. Monitor plans’ effectiveness and introduce changes in response to the marketplace, including setting targets, planning and scheduling work and performance indicators that are typically productivity and efficiency measures.
积极关注各种相关计划的有效性，针对环境的变化，做出相应的调整。这些调整应包括目标的设定，进度时间表和评估所取得成果的标准。
24. Operate the department within Hilton policies as they relate to the ethical codes, standards of good business practice and local laws and regulations.
依据希尔顿的政策，认真遵循集团所规范的雇员道德守则，规范商业行为，以及遵守国家法律法规。
25. Work with staff on all “special events” programs within the hotel.
和员工紧密协作，共同应对各种事件。
26. Coordinate “walk through” of hotel with security staff as needed for inspection purposes.
规定保安部对酒店大楼的巡逻，以起到时刻监控的目的。
27. Represent the hotel and attends meetings of the police / hotel Security Liaison Committee in discussing common problems and practices.
代表酒店方出席当地公安/酒店安全联络会，以起到讨论发生的事件，互换信息的目的。
28. Manage the training and development of associates with an eye toward maximum associate’s satisfaction, productivity and guest satisfaction.
积极推动部门员工的培训和个人发展计划，以争取最大的员工满意度，和宾客满意度。
29. Responsible for the selection, training and development of the associates within the IBU.
负责选拔，培训和为员工提供个人发展的机会。
30. Be well versed and knowledgeable of “Brand” Fire and Evacuation procedures as well as health and safety requirements in the Workplace. Ensure Associates are aware of their duty of care as determined by legislation and that they maintain complete familiarity
全面了解掌握集团品牌的消防，及其他的卫生，安全生产的规范。并确保所属部门员工对此有深刻地了解。
31. Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related “Brand” and Hilton Policies.
保证遵守所有相关工作场所健康和安全、职业健康和安全立法,和相关的“品牌”和希尔顿酒店政策。
32. Ensure all trainings are carried out as plan.
确保所制定的培训计划得以贯彻实施。
33. Monitor staff activity and coach subordinate performance.
平时注意观察下属的工作表现，并随时加以现场指导。
34. Abide by the Hotel’s Policies and Procedures, the hotel’s Associate Handbook, and Hilton Business Code of Conduct at all time.
遵守酒店的工作政策及程序，员工手册中的条款, 和希尔顿商业行为准则.
【任职要求】
1. High school or equivalent education required. Heavy law enforcement or security related background considered.
具备高中，酒店管理专业文凭，或同等学历。具备由执法部门工作经验的人员更佳。
2. 2-4 years in security manager, related hotel or lodging preferred. Working knowledge of constitutional, statutory and civil law.
2-4年以上在国际品牌酒店保安部经理工作经验。
3. Requires good communication skills, both verbal and written.
要求具备良好的口头，和书写沟通能力。
4. Most tasks are performed in a team environment with the Associate acting as a team leader. There is minimal direct supervision.
要求能在一个团队里和其他员工一起协同，并担任一个领导角色。 必须具备高度的自主性。
5. Possess basic computational ability.
必须具备基本的电脑应用技术。
6. Extensive knowledge of the hotel and facilities
对酒店的产品和服务有广泛的理解。
7. First Aid, Security
紧急救护和安全培训