宴会主管 Banquet Supervisor

如果您欣赏全球旅行对世界的影响，您可能就是我们正在寻找的希尔顿团队成员。因为在希尔顿，我们永远不会忘记我们在这里的初衷：取悦我们的客人、团队成员和业主。
此职位要求能够为宴会提供专业快捷的餐饮服务，通过成本及库存控制来获得计划盈利。直接督导员工的工作，通过遵守餐厅和希尔顿国际酒店的规章制度以确保为客人提供符合标准的完美服务。
我将做些什么？
作为宴会主管，您将应以最高标准完成以下任务：
·熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。
·了解健康食品的要求，并可以给出适当的建议。
·能够达到TBS 产品知识的要求。
·可以根据客人不同的国籍推荐菜单上的食品。
·了解其他餐厅的菜肴，以便向客人推荐。
·熟悉所有餐厅及饭店其他部门的营业时间。
·可以向客人推荐其他具有吸引力的餐厅或场所。
·在工作中随时检查员工的产品知识。
·检查餐厅当天预定，保证员工能够按照预定准备及正确摆台，做好相应的准备，并能致电确认预定。
·确保所有员工提前了解换班详细安排。
·完成TBS账单表以准备餐厅服务。
·微笑服务，协助顾客就座、挂外套、背包等，并作自我介绍。
·保证客人都被引导入座并询问他们希望在吸烟区或非吸烟区就座。
·确保所有服务都符合标准。
·保证询问客人的饮料是否续杯，保证不发生空杯的情况。
·各尽其职，向客人做自我介绍，注意收集客人满意度的反馈。
·满足客人的各项要求，如不能立即回答客人的问题请与经理联系。
·作为主管需熟悉掌握部门的各项标准。
·可以为团队成员解释介绍服务标准。
·以积极的态度为客人服务，协助各种合理要求，并对餐厅其他员工进行客人需求的培训。
·以积极主动的态度为客人服务，协助各种合理要求，并对餐厅其他员工进行客人需求的培训。
·在服务过程中确保严格遵守卫生及安全守则。
·向上一级主管或经理汇报发生的任何事故。
·餐饮部的工作使命在所有员工当中被建立并贯彻。
我们寻找什么样的人才?
希尔顿宴会主管职位始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准：
·二至四年在四/五星级酒店的相关管理经验。
·良好的英语口译及书写能力。
·精通计算机程序。
·具有积极合作的精神。以热心的态度对待所有的工作，并乐于利用一切机会学习技能以便于改进自己的工作的技巧。
·具有极强的应变能力。灵活反应并以积极的态面对需求更改的事情，包括任何工作要求的改变的。
·具有较强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。
·优秀的领导和人员管理技能，附加培训技能。
·以客户为导向，并能够自信地建立和超过服务标准
。
·具有全面的关于服务,劳动力控制, 饮料, 维修,
广告, 电脑和财务方面的知识。
·优秀的人际处理能力并关注细节。
在希尔顿工作是一种什么样的体验？
希尔顿是全球领先的酒店管理公司，业务涵盖从豪华的全方位服务酒店和度假村到长住套房和中等价位酒店等住宿领域。近一个世纪以来，希尔顿一直为商务和休闲旅客提供最优质的住宿、服务、设施和价值。希尔顿致力于延续其传统，为全球品牌提供卓越的宾客体验。我们的愿景是让热情好客的光辉洒满大地，我们的团队团结一致，每天在世界各地创造非凡的好客体验。而我们出色的团队成员正是这一切的核心！
The Banquet Supervisor is concerned with the efficient and
professional service of food and beverages within the Banquet, ensuring that
the restaurant returns a budgeted profit through tight cost and stock control. This
role directly supervises staff while ensuring that all guests receive optimum
service in accordance with the standards, policies and procedures of the hotel
and Hilton International.
What
will I be doing?
As the Banquet Supervisor, you
will be responsible for performing the following tasks to the highest standards:
·Confidently know the food
and beverage menu contents and explain them in detail to guests.
·Understand dietary
requirements and offer appropriate suggestions.
·Complete TBS checklists on
product knowledge.
·Make suggestions on the
menu that might suit guests of different nationalities.
·Know menu items of all
other outlets to recommend guests to other outlets.
·Confidently know opening
hours of all restaurants and hotel outlets.
·Recommend other restaurants
and city attractions to hotel guests.
·Actively check staffs’
product knowledge on each shift.
·Check reservations for the
day, ensuring that the restaurant and staff have tables ready and that large
bookings have been confirmed by phone.
·Ensure that all staff are
briefed for the details of the shift ahead.
·Complete the TBS checklist
on preparing the restaurant for service.
·Greet guests with smiles
and offer assistance with coats, bags, etc., introducing yourself.
·Escort guests to a table
and ask if they would prefer a smoking or non-smoking table.
·Ensure that all service
procedures are carried out to the standards required.
·Replenish drinks, not
letting cups or glasses become empty.
·Take personal
responsibility for the service experience of all guests in the restaurant by
visiting and introducing yourself to them and actively checking on their
satisfaction.
·Follow-up on any guest
questions or queries immediately, and if you don’t know the answer, check with
your Manager.
·Knowledgeable of departmental
standards, explaining these standards to the team.
·Positively deal with and
learn from customer complaints and comments with follow-up and feedback to the
Manager.
·Be proactive towards
guests, assisting them with any reasonable requests, and training all staff to
see these things before guests ask.
·Positively end the guest
experience by checking satisfaction.
·Present all guests’ checks
promptly on request with a feedback form and brochure.
·Encourage all guests to
fill out feedback forms when they leave, assisting guests with their coats and
bags.
·Thank all guests and wish
them a pleasant day.
·Supervise the restaurant
roster on a daily basis and ensure that it is in line with the changing
business levels, making changes in order to achieve the F&B team’s service
standards and budget goals.
·Control the allocated
labor for each shift to ensure that customer expectations are met whilst
achieving the desired labor cost.
·Assist the restaurant
managers with training all staff for ‘induction training’ and ‘on the job
training’
·Ensure that the Food &
Beverage mission is established and instilled in you and all team members.
·Carry out any other
reasonable duties and responsibilities as assigned.
·The Management reserves the right to make changes
to this job description at its sole discretion and without advance notice.
What are we looking for?
An Banquet Supervisor serving
Hilton Brands is always working on behalf of our Guests and working with other
Team Members. To successfully fill this role, you should maintain the attitude, skills, and values that follow:
·2-4 years in a managerial position in 4 / 5-star
category hotel.
·Good English skills, both written and verbal.
·Familiar with computer systems.
·Motivated and committed, approaching all
tasks with enthusiasm and seize opportunities to learn new skills or knowledge
in order to improve personal performance.
·Flexible and responds quickly and positively
to changing requirements including the performance of any tasks requested of
you.
·Maintain high team focus by showing cooperation
and support to colleagues in the pursuit of team goals.
·Strong leadership, people management and
training skills.
·Guest oriented and able to confidently build
and exceed service standards.
·Thorough knowledge of service, cost control
in F&B, labor controls, beverage menu writing, maintenance, merchandising,
computer and accountings.
·Strong interpersonal skills and attention to
details.
·Key strengths (under the 9 competencies) in people
management communication and planning.
·Able to work under pressure and deal with
stressful situations during busy periods.
·Outgoing personality and willing to work for
long hours.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!