前台接待员 Receptionist

DUTIES AND RESPONSIBILITIES职责和义务
1. Handle all duties according to hotel policies, procedure, internal rules and standards.
处理所有的工作都要依照酒店政策、程序、内部规定及标准。
2. Responsible for all activities relevant to Front Desk such as check in ,check out, cashiering, foreign exchange. Provide information to any guests or visitor’s inquires.
负责前台的相关工作，如入住、退房、收银、外币兑换。为客人或来访提供信息及协助。
3. Get a daily briefing about extra events to effectively deal with all foreseen situations on a daily basis.
在每日例会中了解额外的事件，以便捷处理所有可能发生的情况。
4. Have knowledge about room rates, packages, discount and promotions and know how to handle about that.
掌握房价、包价、折扣和促销的所有信息，并知道如何去处理。
5. Be well known of hotel products knowledge and city information.
掌握酒店产品知识和城市信息。
6. Strictly follow all cash handling and banking procedures to check out all customers efficiently.
在为客人提供快捷结账的同时严格遵守财务及银行的各项规定。
7. Operate CISA and Opera system.
熟练使用CISA和Opera系统。
8. Perform guest registration and room assignment, fulfill special request of all customers.
执行客人的入住登记、房间分配，满足所有客人的特殊要求。
9. Be knowledge about Wyndham awards program, ensure accuracy and activation rate meet brand goal.
了解温德姆奖赏计划，确保正确率和活动达到集团目标。
10. Be knowledge about Wyndham rewards program, responsible to scout for new Wyndham rewards members on daily basis.
了解温德姆奖赏计划，有责任每天寻找加入新会员。
11. Ensure phone calls according to standard by using proper telephone etiquette and within three rings.
在三声之内按标准接听电话并使用正确的电话礼仪。
12. Know how to operate safety deposit box.
知道如何使用保险箱。
13. Ensure the cleanliness of the front desk and heart of the house area at all ties.
确保前台和后台办公室区域的整洁。
14. Use Opera/CISA password with discretion, log off the terminal when leaving the area.
谨慎的使用Opera/CISA的密码，在离开时必须退出登录用户终端。
15. Ensure proper charge is posted to guest credit card when check out, provide guest with a zero balance folio.
结账时候确保在客人的信用卡上收取正确的费用，为客人提供余额为零的账单。
16. Close cashier at the end of each shift by following the blind drop procedure strictly.
每班次结束时严格遵守投账程序平账。
17. Be disciplined at all times, stand alert at the front desk, greet guests immediately and offer assistance before guest asking, focus your attention to the customers.
时刻遵守前台纪律并保持警醒及时问候客人，在客人未开口之前为之提供帮助，集中所有注意力在客人身上。
18. Be familiar with morning, afternoon and overnight daily check list to ensure smooth daily operations.
熟悉早班、中班和夜班的班次检查表以确保运作的正常。
19. Be aware of the hotel VIP/repeat guest/long stay guest/high value guest and pay special attention to make the guest have a memorable sta.
知道酒店的贵宾、常客、长住客、重要客人并给予特别的关注，以让客人拥有一个难忘的入住经历。
20. Maintain the guest information and ensure proper input in the Opera and PSB system.
建立客人信息并正确的输入到Opera和PSB系统中。
21. Be responsible for every check out guest, ensure each transaction has proper posted to guest account.
对每位退房客人负责，确保正确将每一笔消费输入到客人房账。
22. Adhere to all cashiering procedures in daily work, including paid out, correction, rebate, advance deposit, miscellaneous charge, cash not refund, money change.
在日常工作中依据所有收银员程序，包括支付、修正、扣减、预付押金、杂项收费、押金未退以及找零。
23. Ensure accuracy of the guest information and proper input in the system.
确保客人的信息及时准确的输入到PSB系统中。
24. Handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash and Chinese invoice handling procedures at all times.
工作依照酒店政策及内部标准程序，任何时候都根据标准交接备用金和发票。
25. Have knowledge about guest rooms, location, amenities, feature and all other service offered by the hotel.
熟悉了解酒店客房特征，客房分部，客房内的物品以及酒店提供的所有服务项目。
26. Perform all three shifts (AM,PM,Night) and complete the shift check list to ensure smooth running of daily front desk operations.
能够完成三个班次（早，中，夜）的工作，确保前台日常的正常运作。
27. Be highly familiar with all emergency procedures, bomb threat, firm alarm, death and evacuation plans.
高度熟悉应急处理程序，爆炸事件，火警，紧急逃生图。
JOB SPECIFICATION工作要求
1. Preferably college graduate.
大学专科毕业。
2. Has experience is preferred.
有工作经验优先考虑。
3. Verbal and written facility.
口头表达和书面表达能力强。
4. Female-4050px, Male-4325px.
女性身高不低于1米62，男性身高不低于1米73。
5. Be fluent in English language-second language preferred.
英语流利，精通第二门外语优先。
6. General knowledge of overall operations and activities of the hotel.
对酒店总体操作知识了解。