客房部主管Housekeeping Supervisor

job overview职位概述
·Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
监督和检查分配给客房和公共区域服务生的工作，按酒店和公司业务目标确保符合产品的质量标准，为酒店客人提供卓越的服务。
At Holiday Inn we want our guests to relax and be themselves which means we need you to:
·Be you by being natural, professional and personable in the way you are with people
·Get ready by taking notice and using your knowledge so that you are prepared for anything
·Show you care by being thoughtful in the way you welcome and connect with guests
·Take action by showing initiative, taking ownership and going the extra mile
在假日酒店®，我们希望宾客能尽情放松、做回自己，这意味着我们的团队成员要做到：
·展现真我：在与他人接触时真实自然、形象专业、积极乐观
·时刻准备：注意观察周围的事物，运用自己的知识，做好应对任何事情的准备
·体现关爱：对宾客关切周到、热诚欢迎并与他们心意相通
·积极行动：积极主动、尽职尽责并且要多做一步
Duties and Responsibilities工作职责
·Supervise the implementation of housekeeping standards and procedures in relation to:
监督客房部各项标准和工作程序的执行 ：
Bedroom service
臥室服务
Bathroom service
卫生间服务
Valet service
洗衣服务
Cleaning service
清洁服务
Linen maintenance
布巾维护
·Recommended changes to these standards and training needs on an ongoing basis
就这些标准和培训需求提供持续性的改进建议。
·Maintain a current and thorough knowledge of all housekeeping systems
对客房部所有系统有最新和完整的知识。
·Open and close the shift and ensure effective shift hand over
负责管理接班和交班工作，以确保交接班过程的有效进行 。
·Distribution and collection of keys
分发和收集钥匙。
·Management of all incoming and outgoing calls
管理所有的呼入和呼出电话。
·Solve employee grievances
解决员工受到的不公正待遇问题。
·Perform Room allocations
分配客房
·Perform Room inspections
检查客房
·Prioritise arrival rooms
排列抵店客人客房的优先顺序。
·Liaise with Front Office for guest and hotel requirements
配合前台满足酒店和客人的要求。
·Ensure guest valet is processed and delivered in a timely manner
确保及时为客人提供洗衣服务并送还。
·Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。
·Manage all special requests made by guests
处理客人所有的特殊要求。
·Ensure consistency within the department
确保部门内工作的一致性。
·Management of lost property for the hotel
管理酒店的遗失财物。
·Ensure you have complete knowledge of room types, layouts and facilities
确保具有客房类型，设计和设施的全面知识。
·Manage storage areas
管理仓库
·Maintain adequate stock levels
保存充足的用品存货
·Complete stock takes as required
按要求完成库存盘点工作。
·Maintain stock levels
维持存货水平
·Conducts shift briefings to ensure hotel activities and operational requirements are known
进行交接班说明，确保了解酒店的工作和运营需求。
·Works with Superior and Human Resources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求。
·Works with Superior Director of Finance in the preparation and management of the Department’s budget.
与上级领导和财务总监一起编制和管理部门预算。