三星级酒店前厅员工用语

　　Conversation

　　A. Selling stamps

　　Clerk :What can I do for you ,sir?

　　Guest: I’d like to buy some stamps.

　　C: Do you want to have a complete set or just the newest issue?

　　G: I’m a stamp collector. I want to buy a few complete set first.

　　C: Here are the samples .You may choose any sets you like.

　　G: Thank you .This set of monkeys and that of plum flowers look very nice .I’ll buy these two sets. How much are they?

　　C: Fifteen Yuan for these two sets

　　G: Just a moment. I would also like to get two cancelled sets of design.

　　C: I suggest you buy some mint set , and I’ll cancel them for you.

　　G: A good idea. I’ll pick up those two sets.

　　C: Anything else you want to get?

　　G: I’m going to send this letter to Melbourne. How much do I need for it ?

　　C: An airmail for abroad is three yuan. But the letter of yours seems overweight. Let me weigh it . Yes , it will need four Yuan.

　　G: Then please give me a two-yuan stamp, two one-yuan stamps.

　　C: Here you are. Please stick them on the front of the envelope.

　　G: How much do they come to in all?

　　C: Let me see. They come to 25 yuan in all.

　　G: Here is 30 yuan.

　　C: Thank you. Here is your change.[FS:PAGE]

　　B. Sending a parcel

　　Clerk :May I help you ,sir.?

　　Guest :I’d like to send this parcel to Berlin, German.

　　C: All right. May I check the contents of the parcel?

　　G: Sure. I’ll open it . please examine in side.

　　C: Let me see. It is printed matter. Are these books officially published?

　　G: Yes, they are a series of books on China published by Foreign Language Press.

　　C: I see. Let me see how much it weights. Well, this parcel is forty-yuan .

　　G: Here is fifty-yuan note.

　　C: Here is stamps and four Yuan change. Please stick these stamps and this “printed matter”labels on the parcel and then hand it to me.

　　G: All right .By the way, will the printed matter reach the destination at the same time as ordianry mail?

　　C: I’m afraid it doesn’t go as quickly as ordinary mail because there are cheaper rates for printed matter.

　　G: That’s all right.

　　C.Making photo copies.

　　Clerk: Good morning , sir .May I help you ?

　　Guest: Yes ,I’d like 3copies of this contract ,please . How much does ti cost ?[FS:PAGE]

　　C: It all depends on the size of the paper. For A4B5,it costs one yuan and A3B4,two yuan.

　　G: All right, three B4,please.

　　C: Just one moment, please.

　　….Here you are ,sir ,3copies. Do you want to charge it to your room or pay in cash?

　　G: In cash,please. Here is money and can I have a receipt?

　　C: Certainly, sir. Here are your receipt and change.

　　G: Thank you very much and bye.

　　C: good-bye.

　　D. Sending a fax

　　Guest :Good evening .I’d like to send a fax.

　　Clerk :Where would you like to send it ,sir?

　　G: To Japan. How much does it cost ?

　　C:62yuan one page . For additional page, we surcharge 6yuan apiece .Could you give me your fax number, please, sir?

　　G: Of course , it’s (812)858-8616

　　C: Thank you .Wait a minute, please…. Sorry ,sir The line is busy. Would you please sit down and wait for a momnet.

　　G: Very good .Thank you and charge it to my room., please .My room number is 2112 and here is my room key.

　　C: Thanks and would you please sign your name here ?

　　G: Sure . There you go.[FS:PAGE]

　　Useful Expressions

　　1.The letter can go for 1.60yuan . 这封信要1。6元的邮资。

　　2.I think I’d better look it up . 我想我需要查一下价钱。

　　3.Here is a form . please print the name and address of the person you’re sending to . 这里有张表格。请您将收款人的姓名和地址用印刷体写上。

　　4.If it’s urgent ,we can sent it by express. 如果是急信，我们可以寄快件。

　　5.sorry, this printed matter is overweight. 很抱歉，这件印刷品超重了。

　　6.Those stamps are to be sold in sets. 那些邮票需要成套出售。

　　7.we have some stamps recently released . 我们有新近发行的邮票。

　　8.what are the contents of the parcel ? 这个包裹里装得是什么?

　　9.What’s in side your parcel? 您的包裹里装的是什么?

　　10.what sort of stamp do you want to buy ? 您想买哪种邮票?

　　11.How much are you going to insure your parcel for? 您打算给包裹保价多少?

　　12.Excuse me .I wonder if I could make some photocopies in the hotel. 对不起，我要知道是否能在饭店里复印。

　　13.When do you expect to have them faxed to U.S.A.? 您希望什么时候传真到美国?

　　14.We charge each page X X Yuan for typing an XX Yuan for fax to U.S.A.plus 10% serve charge . 打印费每页XX元，发传真到美国每页XX元，外加10%服务费。

　　15.Could you please write your name and room number and sign the billing voucher? We’ll send your original copy to your room after we have faxed them. 请您写下您的姓名和房间号码并在预订账单上签字好吗?我们发出传真后会将您的原文送到您房间去的。

　　16.As soon as your fax comes in ,we’ll inform you at once. 您的传真一到，我们马上会通知您。

　　17.Don’t worry . We’ll fax this document for you to U.S.A.right now. 别着急，我们马上把您的文件传真到美国。[FS:PAGE]

　　Notes

　　1.complere set 整套

　　2.the newest issue 最新出的。

　　3.cancelled set 盖销票

　　4.mint set 新出的邮票

　　5.printed matter 印刷品

　　6.Foreign Language Press 外文出版社

　　7.depend on 根据;依靠

　　8.three copies of this contract 这张合同的3份复印件

　　9.A4B5, 小张合同的3份复印纸。

　　10.charge to the room 挂帐

　　会话参考译文

　　A.出售邮票

　　职员：您有什么事，先生?

　　客人：我想买一些邮票。

　　员：您是想买整套的还是最新出的。

　　客：我是个集邮者。我想先买几套完整的。

　　员：这是样票。您可以选择您喜欢的。

　　客：谢谢，这套猴子的和那套梅花的看上去很不错。我要买这两套。多少钱?

　　员：这两套是15元。

　　客：等下再付钱。我还想买两套图案销邮票。[FS:PAGE]

　　员：我建议您买几套新出的邮票，我来给您盖销。

　　客：这是个好主意。我选择那两套。

　　员：您还想买什么吗?

　　客：我要把这封信寄到墨尔本去，要多少钱?

　　员：“寄往国外的航空信封是3元。但您的这封信好像超重了，我来称称看。是的，要4元。

　　客：那么请给我一张2元的邮票，两张1元的邮票。

　　员：给您。请把它们贴在信封的前面。

　　客：总共多少钱?

　　员：让我算算看。一共是25元。

　　客：这里是30元。

　　员：谢谢。这是我给您的钱。

　　B.邮寄包裹

　　职员：先生，您要寄什么?

　　客人：我要把这包裹寄到德国的柏林去。

　　员：好的。我可以检查一下包里的东西吗?

　　客：当然可以。我来把它打开。请检查吧。

　　员：让我来看看。这是印刷品。这些书是正式出版的吗?

　　客：是的，这是一套由外文出版社出版的介绍中国的丛书。

　　员：我知道了。让我来看看有多重。好了。这包裹要46元。

　　客：这是张50元的钞票。[FS:PAGE]

　　员：给您邮票和找零。请将这些邮票贴好，并把这个印刷品的标签贴在这个包裹上，然后交回给我。

　　客：好的。顺便问一下，印刷品能和普通邮件一起同时到达目地吗?

　　员：恐怕印刷品没有普通邮件那样快。因为印刷品的邮费要便宜。

　　客：那没关系。

　　C.复印

　　职员：早上好，先生。能为您服务吗?

　　客人：是的。这份合同我要复印3份，要多少钱?

　　员：这要根据复印纸的尺寸来定。小张复印纸，每张1元，大张复印纸，每张2元。

　　客：行。我要复印3张大的。

　　员：请稍等一会。

　　……给您复件，先生，3份。您要挂账还是付现金?

　　客：付现金。给你钱，请给我一张收据好吗?

　　员：当然可以，先生。这是您的收据和找头。

　　客：非常感谢，再见。

　　员：再见。

　　D.发传真

　　客人：晚上好，我想发一份传真。

　　职员：发往哪里，先生?

　　客：发往日本。要多少钱?[FS:PAGE]

　　员：一页要62元。每增加一页，再加收6元。请把您的传真号码给我好吗，先生?

　　客：好的。我的传真号码是(812)858-8616。

　　员：谢谢，请稍候。

　　……

　　对不起，先生，线路拥塞。请您坐下等一会好吗?

　　客：好的，谢谢你。请把费用挂在我的总账上。我的房号是2112，这是我的房间钥匙。

　　员：谢谢。请您在这儿签字好吗?

　　客：行。签好了。