酒店前厅高级服务员问讯英语
Conversation
A. Direction the way inside the hotel
Guest: Excuse me, where is the restaurant?
Clerk: We have a Chinese restaurant and a western restaurant. Which one do you prefer?
G: I’d like to try some Chinese food today.
C: The Chinese restaurant is on the eighth floor.
G: What are the hours at the restaurant?
C: Breakfast: 6:30a.m. to 9:00a.m…Lundh: 11:30a.m. to 2:00p.m…Dinner: 5:30p.m to 9:00p.m…
G: Thank you.
C:You’re welcome.
B.Rrcriving a visitor
Clerk:Good afternoon,sir. May I halp you?
Visitor:Good afternoon. I’m Bill Jones from America. I’m here to see Mr. Brown from Canada.
C:just a moment, please, I’ll see if he is registered. Yes, Mr. Brown is staying in our hotel. Would you like us to call his room?
V:Sure, thank you.(The clerk dials Room 422.)
Grest: This is Room 422. John Brown speaking.
C:Mr. Brown, Mr. Bill Jones from America wants to see you.
G:Fine, thank you, I’m coming.
C:(to Mr. Jones) Mr. Jones, Mr. Brown is coming.
V:Thank you very much.
C:You’re welcome.
* * * * * *
C:Good afternoon, sir. May I help you?
V:Yes, please. I’d like to see a friend, Mr. White in Room 502.
C:Can I have your name,sir?
V:It’s George Jackson.
C:I’ll see if Mr. White is in his room….I’m afraid Mr. White is not in his room.
V:May I leave a message, please?
C:Certainly, sir. Here is a piece of paper and an envelope.
V:Will you kindly put this in Mr. White’s box?
C:Yes, indiid,sir.
V:Thank you very mrch. Goodbye.
C:You’re welcome, sir. Goodbye.
C.Taking a Message for a Guest
Clerk:Information Desk. May I help you?
Guest:Yes, I’d like to speak to Mrs. Williams in Room 304, but there is no answer from her room. Could you take a message for her, please?
C:Certainly, sir. For Mrs. Williams in Room 304. May I know who’s calling, please?
G:Yes, my name is James Ellen.
C:Mr. Ellen. Go ahead, please.
G:Could you ask her to call me back as soon as she arrives at the hotel?
C:Certainly, sir. May I have your number, please?
G:Yes, It’s 831-4273.
C:831-4273.
G:That’s right.
C:Is that the message?
G:Yes, that’s all.
C:I will repeat your message. The message is for Mrs. Williams in Room 304 from Mr. James Ellen: Please call him back at 831-4273 when you arrive at the hotel. Is that correct?
G:That’s right.
C:All right, Mr. Ellen. I’ll see that she gets your message.
G:Thank you very much.
C:You’re welcome.
Useful Expressions
1.It’s at the end of….. 它在……的尽头.
2.Is he a hotel guest? 他是不是饭店住店客人?
3.I’m afraid we can only take simple message. 对不起,我们只能转达简短的口信.
4.He asked us to tell you to meet him in the coffee shop. 他让我们转达告您去咖啡厅与他碰头.
5.There is a Mr. Black who wants to see you. Shall I ask him to go up? 有一位布莱克先生想见您,我叫他上来好吗?
6.May I read back the message to see if it is correct? 我把留言念一下,请您听听是否正确.
Notes
1.Information Desk 问讯处
2.full name 全名
3.leave a message, 留言留口信,指留言给客人.但对饭店服务人员来说则是take a message ,即记下(别人的)留言(以便转告客人).
会话参考译文
A.店内指路
客人: 对不起,请问餐厅在哪儿?
职员: 我们有一个中餐厅和一个西餐厅,您想去哪一个?
客: 今天我想尝尝中国菜.
员: 中餐厅在8楼.
客: 餐厅的营业时间怎样?
员:早餐供应时间是上午6点30分到9点; 中餐供应时间上午11点30分到下午2点; 晚餐供应时间是下午5点30分到9点.
客: 谢谢.
员: 不用谢.
B.接待访客
职员: 下午好,先生. 要我为您帮忙吗?
来访者: 下午好,我是比尔•琼斯,从美国来,我来这儿想见一位从加拿大来的布朗先生.
员: 布朗先生?请问他的全名是什么?
来访者: 约翰•布朗.
员:请稍等一下,我查看一下他是否已经登记了.是的,约翰•布朗先生住在我们饭店.您要我们给他打个电话吗?
来访者: 好的,谢谢.
(服务员拔打422)
客人: 这里是422房间,我是约翰•布朗.
员:布朗先生,从美国来的比尔•琼斯先生想见您.
客: 好的,谢谢.我马上来.
员: (对琼斯先生)琼斯先生,布朗先生马上就到.
来访者: 非常感谢.
员: 不用谢.
* * * * * * *
职员: 下午好,先生.要我为您帮忙吗?
来访者: 是的,我想见一位朋友,他叫怀特先生,住502房间.
员: 请问您的名字,先生.
来访者: 乔治•杰克逊.
员: 让我看看怀特先生是否在他的房间……对不起,怀特先生不在他的房间.
来访者: 我可以留言吗?
员: 当然可以,先生. 这是纸和信封.
来访者: 请你把这封信放进怀特先生的信箱里好吗?
员: 好的,一定办到,先生.
来访者: 非常感谢,再见.
员: 不用谢,先生,再见.
C.代客留言
职员: 问讯处,要我为您帮忙吗?
客人: 是的,我想和304房间的威廉姆斯太太讲话,但她房间里没有人,你能不能为我带个口信?
员: 当然可以,先生,给304房间威谦姆斯太太,请部您是哪位?
客: 我叫詹姆斯•艾伦.
员: 艾伦先生,请讲.
客: 你让她一回到饭店就给我打电话,好吗?
员: 当然可以,先生.请问您的电话号码是多少?
客: 831-4273.
员: 831-4273.
客: 对.
员: 这就是您要留的口信吗?
客: 是的.
员: 我来复述一下您的口信.詹姆斯•艾伦先生给304房间的威谦姆斯太太留下口信 “请您一回到饭店就给他打电话,号码是831-4273.”我说得对吗?
客: 对.
员: 好吧,艾伦先生,我一定会让她得到您的口信的.
客: 非常感谢.
员: 不用谢.