酒店客房高级服务员接待客人英语
Conversation
A. Greeting guests
Attendant: Good morning, sir. Madam. Welcome to our hotel.
Guest: Good morning, miss.
A: I’m your room attendant. My name is Li Ping. Can I help you?
G: Our room number is 1810. Where is it?
A: Mr. & Mrs. White, I’ll show you to your room, would you come this way? Your room is over there.
G: Oh, how do you know our names?
A: It’s on the arrival list for Room 1810. Now here we are, this is your room .May I have you room key, please?
G: Here you are.
A: Thank you .Come in, please, Mr& Mrs. .White.
B.Offering in–room service
Attendant: Welcome to our hotel, sir. I’m a room attendant here. I’ll show you to your room now. What’s your room number?
G: Thank you. My room number is 2386.
A: All right. I’ll carry one of your handbags. Let’s go, shall we?
G: Yes, I’ll come after you.
A: Here’s Room 2386. May I have you key?
G: Sure, Here it is.
A: I’ve opened the door. You first, please.
G: Thank you.
A: I’ve turned on the light. Let’s put the baggage in the closet. I hope you’ll like the room.
G: How nice the room looks!
A: You must be tired after a long journey, sir, Please be seated and take a rest.
G: I’m very thirsty. Can I get something to drink?
A: Yes, there is some beverage in the mini-bar. Shall I get one tin for you ?
G: No. I don’t like cold drink.
A: In this case, Ill make tea for you,.
G: It’s really very kind of you. Thank you very much.
A: Is there anything else I can do for you?
G: No, everything is fine. If I need your help, I’ll call you.
A: I’ll put myself at your service at any time, See you later.
Useful Expressions
1. Follow me, please, 请跟我来.
2. Would you come with me? 您跟我来，好吗：
3. Can you tell me your room number? 您能告诉我您的房间吗?
4. What’s your room number, please? 请您的房号?
5. Did you have a nice trip? 您旅行愉快吗?
Note
How do you know our names? It was on the arrival list. 你怎么会知道我们的名字?来客单上有。对于了解姓氏的客人应该称呼其姓氏，西方人认为：A Guest ‘s name is music to his ears. 在异国他乡听到有人称呼自己的姓名倍感亲切。
会话参考译文
A.迎客
服务员：早上好，先生、夫人，欢迎来我们饭店。
客人：早上好!小姐。
员：我是你们的房间服务员，我叫李萍，需要我做些什么?
客：我们的房间号是1810，房间在哪儿?
员：怀特先生和夫人，我带你们的名字。我们到了，这是你们的房间，请把钥匙给我好吗?你们的房间在那边。
客：噢，你怎么会知道我们的名字?
员：来客单上1810房间就有你们的名字。我们到了，这是你们的房间，请把钥匙给我好吗?
客：给你。
员：谢谢。怀特先生和夫人，请进。
B.提供房内服务。
服务员：先生，欢迎光临。我是这里的客房服务员。我现在带您去房间，请问您的房号是多少?
客人：谢谢。我的房号是多少?
员：行。我帮您提一个手提包。我们一起走，好吗?
客：好的，我跟你走。
员：2386房到了。我可以用您的钥匙吗?
客：当然行，这是钥匙。
员：我把门开了，您先进。
客：谢谢。
员：我把灯打开了，把行李进壁橱吧，希望您喜欢这房间。
客：这间房看上去不错。
员：先生，长途旅行之后一定累了吧。请坐下休息一下。
客：我很渴，能弄点喝的吗?
员：好的房间冰箱里有一些饮料，我给您拿一罐好吗?
客：不，我不喜欢冷饮。
员：这样的话，我给您弄一杯茶。
客：你真是太好了，十分感谢你。
员：还有什么需要我帮忙的吗?
客：没有，一切都好。如果需要你帮忙，我会打电话叫你。
员：我将随时为您效劳，再见。