宾客服务主管 - 翡翠36酒吧 Service Leader - Jade on 36 Bar

As a Service Leader - Jade on 36 Bar , we rely on you to
* Interact and engage with restaurant guests and maintains high quality service standards
* Motivate team members and maintain a high level of team spirit (or team cohesiveness
* Handle guest complaints effectively and professionally
* Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective
* Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
* Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant
We are looking for someone who:
* Has a passion for Food & Beverage
* Loves interacting with guests
* Believes in teamwork
* Preferably has working experience in either a luxury restaurant or a 5* hotel background
* Guest relations to host International tourist, communicates with fluency in English & Japanese (as well as the local language)
* A self-starter and a team player
* Enjoys being challenged
作为宾客服务主管 - 翡翠36楼酒吧，我们希望您承担以下职责：
* 与餐厅客人互动并保持高质量的服务标准
* 激励团队成员，保持高度的团队精神（或团队凝聚力）
* 有效并专业地处理客人的投诉
* 始终如一地从同事、客人和老板的角度来提高满意度
* 与服务经理合作支持日常运营，协助完成月度预测、周计划、餐厅盈利能力评估等工作
* 与服务经理合作，负责餐厅的运营，包括但不限于餐厅的整体氛围
候选人应具备以下能力：
* 对餐饮有热情
* 以热情的态度提供客人优质的服务
* 喜欢与客人互动
* 有豪华餐厅或五星级酒店相关工作经验者优先
* 接待国际游客，能流利地使用英语、日语沟通