预定销售员Reservation Sales Agent

处理咨询及预定要求，并将预定信息录入系统。
尽可能地提高酒店的出租率，扩大酒店收益。
专业友好地对待以任何形式接触的客人。
有效处理客人遇到的问题及投诉。
确保酒店管理系统中的客史资料详细，准确。
负责将所有的预定资料准确地输入电脑系统中，尽量减少错误
负责编排所有的预定文件和执行日常通信。文件编排必须严格管理，以便市场销售部的员工要迅速地找到。
快捷、礼貌地接收、接受和确认所有的房间的预定
确保预定是在可以提供房间，合适的价格和付款的基础上建立的。
将所有必需的资料输入电脑:
根据客人预抵日期，将当日新的预定单存档。
将新的协议公司/旅行社输入总表中，并更新相应的价格。
能提供餐厅、酒吧和酒店其他设施的相关信息。
履行日常的工作职责以及预定部经理或者预定主管分配的工作。
处理所有的旅游团队/会议团队的预定。
处理客人要求某项服务免费的要求，安排机场接送或其他可能出现的情况。
处理收到的预付押金，并将金额输入正确的客人账号中。
在让客人满意的同时尽量提高出租率，获得高收益。
Handle telephone inquiries, reservations and the subsequent input into the computer system.
Work at all times in maximizing Pullman Lijiang Resort & Spa occupancy potential, whilst protecting the Hotel's business mix.
Maintain a professional, yet friendly business manner in all guest and client liaison, personally, in correspondence and on the telephone.
Effectively respond to and handle guest problems and complaints
Ensure that guest histories in PMS are accurate and personalized.
Ensure that all information relating to a reservation is keyed correctly into PMS and is of the highest quality. Errors are kept to an absolute minimum.
Responsible for ensuring that all reservation filing and correspondence is carried out on daily basis. Filing must be strictly monitored and filed in a way which ensures that all information is quickly on hand and easily located by all staff within Sales & Marketing.
Receive processes and confirms all room reservations channeled efficiently and courteously:
Ensure that reservations are processed based on the established room availability, applicable rates and billing arrangements.
Proceed to key in the system with all necessary information
File all reservations forms according to dates of arrival at the end of each day.
Input new Corporate/Travel Agency into the master list and update rates accordingly.
staurants, bars and facilities.
Perform all routine duties and any other duties assigned by Reservation Manager or Reservation Supervisor.
Handle all leisure group/conventions from the initial blockage to the rooming list.
Handle requests for complimentary items, airport transfers as well as other amenities that may arise from time to time.
Handle all advance deposits received by crediting the amount into the correct guest’s folio.
Sell rooms in such a manner to maximize revenue and occupancy with guest satisfaction.