市场销售协调员 S&M Coordinator

Duties and Responsibilities工作职责
FINANCIAL RETURNS财务回报
· Develop a strong understanding and knowledge of key sectors targeted by the hotel, and gain sectorial/account expertise when necessary to maximise guest experience
· 加强对酒店主要目标领域的深度了解和认识，必要时获取行业/客户的专业知识，从而使宾客体验达到极致。
· Prepare Weekly Events Forecasts and other supporting documents
· 编制每周会务预测报告和其它支持文件。
· Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of guest satisfaction
· 确保及时跟进并争取客户和相关部门的战略伙伴关系，从而推动宾客满意度达到极致。
· Ensure timely delivery of Master Invoice to customers and facilitate payment
· 确保及时为客户提供总账单并协助付款。
· Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated and reconciled
· 与预订部、市场销售部和餐饮部密切合作，确保会务的账目清楚明确。
PEOPLE员工团队
· Team up with counterpart MICE Fulfilment staff to deliver sector/customer specific services when appropriate
· 与会务销售团队同等职位的员工合作，在必要时为行业/客户提供要求的服务。
· Partner with the Business Development Team to support new business prospecting
· 与业务拓展团队合作，支持新业务的拓展。
· Support daily operations of superiors
· 支持上级领导的日常运营工作。
· Communicate to his/her superior any issues encountered and other relevant information
· 与上级领导交流他/她所遇到的问题及其它相关信息。
· Attend and participate in training sessions, daily briefings and other meetings as required
· 出席并参与培训课程、每日例会及要求的其它会议。
GUEST EXPERIENCE宾客体验
· In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity
· 在会前计划程序中，向会务策划人咨询以确定最佳的会议室布置、会议/茶歇流程的建议、菜单策划、餐饮协调、餐台布置、装饰选择等，以提高会务的效果和效率。
· Support the Events Executive/Manager in the daily meeting with each meeting planner to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing
· 支持会务统筹主任/经理与每位会务策划人的每日会议，总结当日会务，审查消费情况、账单及协议结算之外的开支，并审核预计的最终账单。
· Support the Events Executive/Manager in planning and conducting pre-event meetings with clients and catering staff to determine potential enhancements to the guest experience
· 支持会务统筹主任/经理计划并与客户和餐饮服务员工召开会前准备会，确定有可能提升宾客体验的地方。
· Assigned upon situation, be the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly
· 在必要的情况下，作为直接提供协助的联络人，使宾客的需求能够迅速得到满足，会务顺利运行。
· Organise post-event calls and collect Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities
· 组织会后致电客户，收集反馈调查表并跟进客户获取活动反馈，确定更多的业务机会。
RESPONSIBLE BUSINESS企业责任
· Develop awareness and reputation of the hotel and the brand in the local community
· 在当地社区中打造酒店和品牌的认知度和知名度。
· Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment
· 协调各项安全措施，确保会务在干扰和问题最少的情况下顺利运行。指导并建议客户的会议选择，以及有可能减少浪费，节约能源，对环境影响最小的其它可替换选择。
Perform other duties as assigned.
执行分配的其它工作。
aCCOUNTABILITY责任意识
This is a MICE Events support position in a full service luxury, resort, or major flagship hotel with high volume catering, banquet, and/or convention facilities.
该会务运营支持职位是为全服务式豪华度假村或设有大量的会务餐饮、宴会和/或会议设施的大型旗舰酒店设置的。
Performance of this role should be measured by the following key metrics:
该职位的表现应由以下主要衡量标准来监测：
· Key Performance Objectives set annually (as per IHG policy)
· 每年制定的KPO (依照IHG 政策)
· Process compliance as the indicated compliance in the Standard Operating Procedures
· 遵循标准操作程序中列出的流程
· Lead Handover Quality
· 线索移交质量
· Other Events KPIs
· 其它会务KPI
· Repeat sale or upselling revenue
· 反复销售或追加销售收益
· Customer feedback/satisfaction
· 客户反馈/满意度
QUALIFICATIONS AND REQUIREMENTS任职要求
Relevant experience (base on the JD) in meeting planning and/or relevant experience in the service industry would be an advantage. Type and level of experience required may vary based on size and complexity of operation. Diploma in Hotel Administration, Hotel Management or equivalent. Or combination of required working experience to wave education requirement.
具有酒店政管理，酒店管理或相关的大专学历，或结合所要求的工作经验适当降低学历要求。拥有（按职责描述要求）服务业会务策划和/或相关经验者优先考虑。所要求的经验类型与水平可视运营规模和复杂程度而有所不同。
Expected to possess the following skills:
应具备以下技能：
· Good communication and negotiation skills
· 良好的沟通和谈判技能。
· Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required能够身先士卒，遵守时间和承诺，按照要求完成任务和项目。
· Strong organisational skills required to maintain electronic and paper filing systems
· 具有较强的组织技能，能够维护电子和书面档案系统。
· Maintain a high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable.
· 对制度和程序保持高度认识，在必要时能和所有人有效的交流知识。
· Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports
· 具备清楚而有效的口头和书面表达能力，能从客户、技术人员、管理层和团队成员获取并向他们传达信息，以及编制报告。
· Excellent PC skills (including MS Office)
· 出色的电脑操作技能（包括微软办公软件）