宾客关系经理 Guest Relations Manager

More than 3 years of working experience similar position in Luxury brandPossess excellent communication skills and a strong sense of service, capable of efficiently handling customer complaints and unexpected incidentsBe familiar with the hotel's operational processes and understand the collaboration mechanisms among departments such as the front desk, housekeeping, and food and beveragePossess strong team management skills, capable of effectively motivating and guiding team members;Fluent in spoken English, familiar Opera System