宾客关系主管 Guest Relations Supervisor

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Plans and
co-ordinates the
provision of friendly, efficient services to guests
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计划与协调对客人的服务。
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Traces relevant
statistics about clientele
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跟踪并统计有关客人的资料。
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Greets Guests upon arrival
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在客人到来时，迎接客人。
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Rooming Guests
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引领客人到房间。
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Assists all
departments in being receptive to the needs of guests
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协助其他部门满足客人提出的要求。
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Assists staff with
language and culture
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帮助其他同事了解语言及文化。
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Attends recreation
activities when necessary
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在需要时，参加文娱活动。
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Plans and conducts group and function rundown meetings
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有计划地组织、安排团队会议。
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Assists in any
other duties when required by the loyalty manager
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协助客户忠诚经理，完成其它职责。
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Provides feedback
from Guests to loyalty manager for
action
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给客户忠诚经理提供客人的反馈
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To walk the talk about customer delight and be a role model for your
team with regards to “customer Delights”.
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在酒店和部门内部作为典范以达到使客人喜出望外
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Pays special attention to VIP, IRC and Long Staying Guest.
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特别要重视贵宾客人，优悦会会员和常住客人。
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Leads and guides team, ensures a strong and motivated team. Coaches,
counsels and ensures disciplines, provides a clear guidance on daily work
duties.
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确保一个强有力的有动力的团队。指导，建议和确保纪律严明。在日常工作中提供清晰的指导原则。
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Effectively listens to and assists staff with problems.
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有效地聆听和帮助员工的一些问题
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Displays a positive and passionate attitude towards the accomplishment
of department goals and achievements.
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展示积极和热情的态度来完成部门的目标