会务销售经理 Events Manager

· FINANCIAL RETURNS财务回报
· Develop deep understanding and knowledge ofkey sectors targeted by hotel, and gain sectorial/account expertise whennecessary to maximise lead conversion rate
· 加强对酒店主要目标领域的深度了解和认识，必要时获取各行业/客户的专业知识，使线索转化率最大化。
· Ensure the timely follow up and pursuit ofbusiness with customers’ leads in order to drive the highest levels ofconversion
· 确保及时的跟进并争取客户的业务线索，以推动线索转化达到最大程度。
· Conduct and/or assist Sales team in customernegotiation process
· 组织和/或协助销售团队的客户谈判程序。
· Conduct proposal negotiation process andassist Business Development team where necessary
· 组织报价谈判程序并在必要时协助业务拓展团队。
· Handle contract signing process
· 处理合同签订程序。
· Update lead status in relevant systems andcommunicate lead status to relevant Business Development staff (e.g. accountowner)
· 在相关系统中更新线索状态并与相关业务拓展员工（如客户负责人）沟通线索状态。
· PEOPLE员工团队
· Team up with counterpart Event Managementstaff to deliver sector/customer specific services when appropriate
· 与会务运营团队同等职位成员合作，在必要时为行业/客户提供要求的服务。
· Communicate to his/her superior any issuesencountered and other relevant information
· 与上级领导交流他/她所遇到的问题及其它相关信息。
· Attend and participate in and whereappropriate, organise training sessions, daily briefings and other meetings asrequired
· 出席并参与培训课程、每日例会及要求的其它会议。
· Where applicable, supervise, manage andtrain MICE Fulfillment Executives and MICE Fulfillment Coordinators in carryingout their responsibilities
· 适用时，监督、指导和培训会务销售主任和会务销售协调员执行其工作职责。
· Where applicable, act as escalation pointfor clients and members of the MICE Fulfillment Team when issues are not solvedat a proper level
· 如果问题不能在适当级别得到解决时，必要时作为客户和会务销售团队成员的升级点来解决问题。
· GUEST EXPERIENCE宾客体验
· Process customer inquiry in accordance tospecified service standards
· 根据具体的服务规范处理客户询价。
· Develop and deliver relevant documentationto the customer
· 为客户编制并提供相关文件。
· Prepare and deliver site inspections forpotential customers (when necessary)
· 准备并为有可能的客户提供现场考察服务（必要时）
· RESPONSIBLE BUSINESS企业责任
· Prepare and submit proposals
· 编制并提交报价。
· Ensure accurate and timely updating of anaccurate record of all relevant activities and customer information in theprovided Sales System (i.e. Delphi; Opera; etc.) for future reference and controlpurposes
· 确保在所提供的销售系统中（即Delphi，Opera 等）及时准确的更新所有活动的准确记录，以便将来参考与管理。